SDS RX Dispatcher

Deutsche Post DHL; Tampa (FL); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Affordable medical, dental, and vision

PTO with holidays and vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Zusammenfassung

SDS Rx, Powered by DHL is seeking a Dispatcher in the United States to monitor and dispatch in a time-efficient and cost-effective manner, ensuring the right patient, right place, right time. The role emphasizes clear communication with drivers, customers, and internal teams to resolve service issues promptly. Shift: Monday-Friday 4:00 AM-12:00 PM.

Pay: $20/hr. The ideal candidate has 2+ years in customer service or logistics and proven ability to manage inquiries, service exceptions, and

Qualifikationen

• 2+ years of customer service, dispatch, transportation, or logistics experience in a fast-paced environment.
• Demonstrated ability to deliver exceptional customer service through professional, timely, and solution-oriented communication.
• Strong relationship building skills with the ability to communicate effectively with customers, drivers, carriers, and internal stakeholders.

Aufgaben

• Monitor and dispatch in a time-efficient and cost-effective manner.
• Transmit concerns or issues to the Customer Service Manager.
• Provide accurate service updates and set clear expectations regarding deliveries, delays, and issue resolution.

Kenntnisse

Customer service

Dispatch operations

Communication

Analytical thinking

Team collaboration

Tools

Dispatch software (E-Courier)

Transportation management system

Microsoft Office

Jobbeschreibung

An exciting opportunity awaits you at SDS Rx, Powered by DHL! We are a leading nationwide courier company, specializing in the transport of nuclear medicine. Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time.

The core responsibilities of this role include: monitoring and dispatching in a time-efficient and cost-effective manner and transmitting any concerns or issues to the Customer Service Manager.

Position: Dispatcher
Shift: Monday-Friday 4:00 AM- 12:00 PM
Pay: $20/hr.

The ideal candidate will also possess the following skills and/or experience:

• 2+ years of customer service, dispatch, transportation, or logistics experience in a fast-paced environment.
• Demonstrated ability to deliver exceptional customer service through professional, timely, and solution-oriented communication.
• Experience managing customer inquiries, service exceptions, and escalations while maintaining a positive customer experience.
• Strong relationship building skills with the ability to communicate effectively with customers, drivers, carriers, and internal stakeholders.
• Ability to provide accurate service updates and set clear expectations regarding deliveries, delays, and issue resolution.
• Strong problem-solving, critical thinking, and decision making skills with the ability to independently resolve operational challenges.
• Experience utilizing dispatch, tracking, and transportation management systems, including E-Courier or similar platforms.
• Working knowledge of routes, service areas, and dispatch operations to support timely and cost-effective service.
• Proficient computer skills, including Microsoft Office, data entry, documentation, and system navigation.
• Strong analytical and organizational skills with the ability to maintain accurate records and documentation.
• Ability to manage multiple priorities simultaneously while maintaining accuracy and attention to detail.
• Proven ability to collaborate across teams to resolve service issues and meet customer commitments.
• Demonstrated reliability, adaptability, and commitment to regular attendance and operational excellence.

Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

SDS RX Dispatcher (US)