Dispatcher

SDS Rx; Wexford (Allegheny County); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health benefits after 30 days

401(k) Plan

Paid Time Off

EAP

Wellness Program

Job summary

SDS-RX in the Pittsburgh area is seeking a Dispatcher to join our healthcare logistics team. You will dispatch drivers, provide customer service to internal teams and clients, and ensure on-time deliveries to long-term care facilities and pharmacies.

The role requires a high school diploma, at least 1 year in a customer service or call center role, strong communication, and excellent organizational skills. You will input data into our systems and maintain clear communication with the Dispatch

Qualifications

• Requires 1 year of customer service or call center experience.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a team.
• Excellent organizational skills and task management.
• Detail-oriented with follow-up and follow-through.

Responsibilities

• Provide exceptional customer service to internal teams and external clients.
• Dispatch contracted delivery drivers promptly based on customer requests.
• Accurately input data into SDS systems to ensure data integrity and generate reliable reports.
• Consistently meet or exceed established service levels and performance expectations.
• Maintain clear and effective communication with customers, Dispatch Manager, and drivers in the field.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Data entry

Education

High school diploma or equivalent

Job description

Join Our Team at SDS-RX!

SDS-RX is a leading healthcare logistics services provider with over 100 locations nationwide. We specialize in delivering tailored, flexible solutions to long-term care facilities, specialty and infusion pharmacies, nuclear pharmacies, pharmaceutical distributors, laboratories, and healthcare networks.

Our mission is to improve patient care by ensuring timely and accurate deliveries- right patient, right place, right time.

As a fast-growing, innovative, and technology-driven company in the pharmaceutical logistics industry, we are currently seeking a skilled Dispatcher to join our team and support our PITTSBURGH, PA area customers. If you're looking to make a meaningful impact in healthcare logistics, this is the opportunity for you!

To learn more about our company, please visit our website at? https://www.sds-rx.com/.

Compensation

$22.00 - $23.00 Per hour

Schedule

Monday - Friday, 11:00am - 7:00pm

Saturday, 11:00am - 4:00pm

Location

7000 Stonewood Dr., Suite 230, Wexford, PA 15090

Key Responsibilities

• Provide exceptional customer service to both internal teams and external clients.
• Dispatch contracted delivery drivers promptly based on customer requests.
• Accurately input data into SDS systems to ensure data integrity and generate reliable reports for both internal and customer use.
• Consistently meet or exceed established service levels and performance expectations.
• Maintain clear and effective communication with customers, Dispatch Manager, and drivers in the field.
• Perform other related tasks as assigned by the Dispatch Manager.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of previous experience in a customer service or call center role.
• Strong written and verbal communication skills.
• Positive, team-oriented attitude with a focus on collaboration.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Detail-oriented with a commitment to completing tasks from start to finish, including necessary follow-up.
• Ability to adhere to company policies and departmental procedures consistently.

Employee Benefits At SDS-RX

• Competitive Compensation: We offer competitive compensation to reward your hard work and dedication.
• Comprehensive Health Benefits: Our benefits package includes Health, Dental, and Vision coverage after 30 days of employment.
• 401(k) Plan: We help you plan for the future by offering a 401(k) plan.
• Paid Time Off: Enjoy paid time off along with major paid holidays to ensure you have time to recharge and relax.
• Employee Assistance Program (EAP): Life can be challenging, and we're here for you. Our EAP provides support to you and your family during difficult times.
• Employee Wellness Program: Your health is important to us - both mental and physical. We offer a wellness program to support your well-being and help you achieve your personal health goals.
• Some benefits are only available to Full-Time employees.

SDS-Rx is dedicated to fostering a diverse and inclusive workplace where all employees are valued and respected. We are committed to providing equal employment opportunities without regard to race, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, or veteran status. We encourage individuals from all backgrounds to apply and contribute to our mission.