SDN Satellite Operations Technician Tier 2 - Onsite

SES Space & DEFENSE

Tampa (FL)

On-site

USD 85,000 - 110,000

Full time

5 days ago

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Job summary

SES Space & Defense in Tampa, FL is seeking a SDN Satellite Operations Technician Tier 2 to provide tier 1 and 2 support for a global satellite and TDMA/IP network. The role emphasizes monitoring, problem resolution, and QC across iDirect hub and remote systems.

The ideal candidate holds a BS in CS or related field, DoD TS/SCI eligibility, and DoD 8570 IAT-II certifications, with hands-on experience in TCP/IP, SATCOM, and network management tools. Onsite work at MacDill AFB is required.

Qualifications

Bachelor’s degree in computer science or related field with five years progressively complex network systems engineering experience or equivalent combination of education/training and experience
Active U.S. Government DoD Top Secret clearance with SCI eligibility determination
Experience managing TCP/IP and general networking concepts and SATCOM/RF concepts
One or more DoD 8570 IAT-II certifications (Security+, etc.)

Responsibilities

Continuously monitor network and space segment performance to provide customer tier 1 and 2 support as required
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
Monitor iDirect TDMA equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated Team Lead
Prepare reports on network utilization, performance and activity as required
Open and track trouble tickets as required to resolve network or terminal issues
Provide Quality Control (QC)
Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
Manage service restoration activities and track/update trouble ticketing system (Remedy)
Provide status reports to customers and management personnel
Provide testing and implementation support of new software releases for equipment
Analyze, troubleshoot and resolve product related issues resulting from hardware upgrades, configuration changes, equipment integration or testing
Analyzes moderately complex communication systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices
Resolves interoperability problems to obtain operations across all platforms including email, file transfers, multimedia, teleconferencing and the like
Configure systems for user environments
Supports acquisition of hardware and software as well as subcontractor services as needed
May contribute to proposal efforts
Support, communicate, reinforce and defend the mission, values and culture of the organization