SDE II — AI-Powered Customer Experience Platform

Amazon Inc.; Seattle (WA); On-site; USD 144,000 - 194,000; Full time

Job summary

Amazon Connect Customer is hiring a Software Development Engineer II to build AI-powered customer experiences and scalable services. You will design and implement features on the Blitz architecture, enabling chat, AI, and analytics across surfaces with a strong focus on reliability and performance.

The role requires deep technical ownership, collaboration with cross-functional teams, and delivering high-quality software in an agile environment from Seattle, WA.

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of design or architecture experience for new or existing systems.
• 1+ years of software development engineer or related occupational experience.
• 1+ years designing and developing large-scale, multi-tiered, distributed software applications.
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or related field.
• Experience programming with at least one software programming language.

Responsibilities

• Design and code the right solutions starting with broadly defined problems.
• Work in an agile environment to deliver high-quality software.
• Dive into emerging serverless AWS technologies and apply them where appropriate.
• Consider business opportunities, operational issues, architectural diagrams, scalability, security, and customer perspective.

Skills

Software development

Design/Architecture

OO Design

C++

Java

C#

Distributed systems

Multithreading

Education

Bachelor's degree in CS/Engineering

Job description

Amazon Connect Customer is hiring a Software Development Engineer II to build AI-powered customer experiences and scalable services. You will design and implement features on the Blitz architecture, enabling chat, AI, and analytics across surfaces with a strong focus on reliability and performance.

The role requires deep technical ownership, collaboration with cross-functional teams, and delivering high-quality software in an agile environment from Seattle, WA.