Scrum Master

Intone Networks Inc; Georgia; On-site; USD 83,000 - 90,000; Full time

Job summary

Intone Networks Inc. is seeking a Scrum Master to lead ServiceNow initiatives in an onsite Atlanta environment. The role emphasizes agile delivery, backlog management, and collaboration with platform architects and developers to ensure scalable, best-practice solutions.

The incumbent will drive workshops, write user stories and acceptance criteria, and support UAT and change management through go-live. Effective communication with stakeholders is essential.

Qualifications

• Experience in Agile/Scrum delivery.
• Ability to facilitate workshops with stakeholders at all levels.
• Translate business needs into user stories and acceptance criteria.

Responsibilities

• Elicit and document requirements for ServiceNow initiatives across modules.
• Facilitate workshops and interviews with stakeholders at all levels.
• Translate business needs into user stories, use cases, and process flows.
• Serve as liaison between business stakeholders and ServiceNow team.
• Analyze current state and recommend future-state improvements.
• Manage backlog and support sprint planning in Agile environment.
• Collaborate with architects and developers to ensure scalable solutions.
• Support UAT by defining test scenarios and tracking defects.
• Develop training materials and assist change management at go-live.
• Produce BRDs, solution design documents, and process maps.

Skills

Agile/Scrum

Stakeholder facilitation

Requirements management

ServiceNow

Tools

Jira

Azure DevOps

Job description

Job Title :- Scrum Master - 62083-1

Location :- Atlanta, GA(Onsite)

Duration: 8+ Months

Max Vendor Bill Rate : $60-65/Hr on W2 All Inclusive

Responsibilities

• Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.)
• Facilitate workshops, interviews, and JAD sessions with stakeholders at all levels
• Translate business needs into user stories, use cases, process flows, and acceptance criteria
• Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team
• Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities
• Manage the product backlog, prioritize features, and support sprint planning in an Agile environment
• Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices
• Support UAT by defining test scenarios, coordinating testing, and tracking defects to resolution
• Develop training materials and support change management activities at go-live
• Produce clear documentation including BRDs, solution design documents, and process maps

Qualifications

• 4 8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform
• Strong understanding of ServiceNow's data model, workflows, and core modules
• Proficiency in requirements management tools (Jira, Azure DevOps, or similar)
• Experience working in Agile/Scrum delivery models
• Demonstrated ability to facilitate workshops and influence without direct authority
• Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences

Years of Experience: 16.00 Years of Experience