Scrum Master

Vaco Recruiter Services; Columbus (OH); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Vaco Recruiter Services in Columbus, OH seeks a Senior Scrum Master with hands-on ServiceNow experience to lead Agile delivery for Infrastructure and IT operations teams. You will manage backlogs, facilitate ceremonies, and drive continuous improvement while aligning work to business priorities.

The ideal candidate brings strong Scrum leadership, hands-on ServiceNow skills for dashboards and reporting, and a track record of coaching teams in mature Agile practices within a hybrid, contract

Qualifications

• Bachelor’s degree in IT, CS, Business or related field, or equivalent experience.
• 5+ years of experience with Agile and Scrum frameworks, including facilitating core ceremonies and backlog management.
• 2+ years of hands-on ServiceNow experience, including ServiceNow Agile Development or Agile modules, request management, catalog management, dashboards and reporting.
• Demonstrated ability to manage sprint ceremonies, backlog refinement, sprint commitments, and capacity planning.
• Proven experience coaching Agile teams and driving continuous improvement in maturing environments.

Responsibilities

• Provide Agile Delivery Leadership and backlog health across teams.
• Promote alignment to business priorities and strategic objectives.
• Coach teams in Agile practices and enable delivery improvements.
• Collaborate with other Scrum Masters, Agile leads, and delivery partners to standardize practices across teams.
• Monitor capacity, dependencies, and communicate delivery impacts early.
• Maintain documentation related to backlogs, processes, risks, decisions, and team performance.

Skills

Scrum Master

Agile Leadership

Stakeholder Management

Coaching Teams

Prioritization

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Backlog Tracking

Reporting Dashboards

Job description

Senior Scrum Master — ServiceNow

Location: Columbus, OH

Work Arrangement: Hybrid

Employment Type: Contract

Position Overview

Our client is seeking an experienced Senior Scrum Master to improve the operational effectiveness of its Infrastructure, End User Experience, and Operations teams. This consultant will manage and maintain a healthy backlog, support Agile delivery practices, ensure focus on high-priority work, and help teams consistently deliver measurable business value.

The ideal candidate brings strong Scrum leadership skills and hands-on ServiceNow experience, including ServiceNow Agile, request management, dashboards, reporting, and catalog management. This person will promote alignment to business priorities, identify operational work that can be automated or transitioned away from development teams, strengthen requirements and quality practices, and lead continuous-improvement initiatives.

Key Responsibilities

• Agile Delivery Leadership
• Operational Effectiveness
• Strategic Alignment
• Team Enablement and Agile Coaching

Additional Responsibilities

• Collaborate with other Scrum Masters, Agile leads, project execution leaders, and delivery partners to align Agile practices across teams.
• Monitor team capacity and ensure resources are appropriately aligned to current priorities.
• Coordinate cross-team dependencies and communicate potential delivery impacts early.
• Support the development of consistent Agile standards, templates, reporting practices, and operational workflows.
• Drive continuous-improvement efforts using delivery metrics, retrospectives, stakeholder feedback, and root-cause analysis.
• Maintain clear and accurate documentation related to backlogs, processes, improvement initiatives, risks, decisions, and team performance.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent relevant experience.
• 5+ years of experience working with Agile and Scrum frameworks, including facilitating core Scrum ceremonies and managing delivery backlogs.
• 2+ years of hands-on ServiceNow experience is required, particularly in the following areas:
  • ServiceNow Agile Development or Agile modules
  • Request management
  • Service catalog management
  • Dashboard creation and reporting
  • Backlog tracking and workflow management
• Demonstrated ability to manage sprint ceremonies, backlog refinement, sprint commitments, team capacity, and backlog health.
• Proven experience coaching and enabling Agile teams, particularly in environments where Agile practices are still maturing.
• Strong organizational, facilitation, stakeholder-management, and written and verbal communication skills.
• Experience establishing and using operational metrics to improve delivery outcomes.
• Ability to identify operational inefficiencies and drive practical process-improvement solutions.
• Ability to manage competing priorities, resolve delivery blockers, and keep teams focused on high-value work.
• Ability to influence stakeholders and build alignment around priorities, capacity, scope, and delivery tradeoffs.
• Comfortable working in a fast-paced, evolving environment with a mix of planned project work and operational demands.

Preferred Qualifications

• Scrum Master certification, such as CSM, PSM, SAFe Scrum Master, or equivalent.
• Experience supporting Infrastructure, End User Experience, IT Operations, or enterprise technology service teams.
• Working knowledge of infrastructure products, end-user computing services, IT operations, and service-management practices.
• Experience with ITSM, ITIL, service catalogs, request fulfillment, incident/problem/change processes, or operational reporting.
• Familiarity with the insurance industry and its operational environment.
• Experience developing performance dashboards, delivery scorecards, or executive-level reporting.
• Experience leading automation, workflow optimization, or operational-transformation initiatives.