Scrap Metal Scale & Customer Service Pro

Evolving Solution Services; Traverse City (MI); On-site; USD 29,000 - 36,000; Full time

Job summary

Beacon Recycling in Traverse City, MI is hiring a Scale Buyer / Customer Service Agent to greet customers, grade and purchase scrap metal, and process transactions with accuracy and speed.

You will work closely with the scale house, commercial team, warehouse, and yard operations to ensure a smooth customer experience. This role emphasizes friendly communication, attention to detail, and the ability to adapt in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Customer service, retail, hospitality, or other customer-facing experience.
• Strong verbal communication and interpersonal skills.
• Basic math and computer skills.
• Ability to enter and verify information accurately.
• Ability to follow established procedures and grading standards consistently.
• Ability to read, write, and communicate in English.
• Saturday availability as required.

Responsibilities

• Greet customers promptly and make them feel welcome.
• Identify, grade, weigh, and purchase metals and enter data into Beacon's systems.
• Explain material classifications and pricing to customers.
• Maintain accurate records and assist with shipping documents when needed.
• Keep the scale area organized, safe, and efficient.
• Coordinate with scale house, commercial team, warehouse, and yard operations.

Skills

Strong verbal communication

Basic math

Computer skills

English proficiency

Dependable attendance

Punctuality

Customer-facing experience

Job description

Beacon Recycling in Traverse City, MI is hiring a Scale Buyer / Customer Service Agent to greet customers, grade and purchase scrap metal, and process transactions with accuracy and speed.

You will work closely with the scale house, commercial team, warehouse, and yard operations to ensure a smooth customer experience. This role emphasizes friendly communication, attention to detail, and the ability to adapt in a fast-paced environment.