SCO Patient Services Coord

Southern California Orthopedic Institute; Los Angeles (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Vacation days

Wellness plan

Health club discounts

Job summary

Southern California Orthopedic Institute is seeking a friendly Administrative Clerk to greet patients, check them in for appointments, and collect co-pays at the Los Angeles campus.

You will verify demographics, insurance information, and referrals in the system, schedule follow-ups, and support the Patient Billing Coordinator as needed. Strong communication and accuracy are essential to keep daily workflow smooth.

Qualifications

• Greet and assist patients and visitors.
• Check-in patients for scheduled appointments.
• Collect co-pays and patient balances daily.

Responsibilities

• Report to work as scheduled.
• Adhere to SCOI’s punctuality and attendance policy.
• Balance all payments received with your Deposit Slip for your batch at the end of the day.
• Deposit all Over-the-Counter collections daily according to Deposit Policy & Procedure.

Skills

Punctuality

Data entry

Customer service

Job description

Southern California Orthopedic Institute is the preferred expert for diagnosing and treating bone, joint, and muscle injuries and conditions as well as musculoskeletal and spinal disorders in adults and children.

Our Mission

To provide comprehensive musculoskeletal and supporting services in a manner that demonstrates compassion, value and superior service for every patient encounter while promoting organizational unity and operational efficiency.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts

Job Summary

Greet and assist patients and visitors; check-in patients for scheduled appointments; provide exceptional service

to our patients and visitors; compile, verify and input data into computer to register patients; collect co-pays and

patient balances daily by performing the following duties.

Essential Duties and Responsibilities

• Report to work as scheduled.
• Adhere to SCOI’s punctuality and attendance policy.
• Behave in a manner that supports the Mission, Vision, and Values of Southern California Orthopedic Institute.
• Comply with SCOI Policy and Procedure.
• Greet and assist patients and visitors; maintain patient sign in sheet and appointment list; continually monitor and ensure that all patients are checked in and accounted for.
• Provide necessary paperwork to patient upon check-in. Review completed forms for accuracy and signature.
• Compile patient demographics, insurance information (scan copy of insurance card), and scan copy of driver’s license.
• Accurately verify and register patient demographic and insurance information into patient’s account; verify and input any accompanying referrals and authorizations received from patient into appropriate case.
• Collect patient balances and co-pays as needed at time of service; enter payments for the corresponding ticket into the Billing module.
• Enter and complete all meaningful use requirements in computer.
• Balance all payments received with your Deposit Slip for your batch at the end of the day.
• Deposit all Over-the-Counter collections daily according to Deposit Policy & Procedure.
• Process all no shows, cancellations and reschedules; forward work comp no show fee tickets to Patient Billing Coordinator for posting; route charts to medical records for re-filing.
• Indexes scanned medical records into document management system.
• Schedule return appointments as needed
• Assist with coverage of Patient Billing and Benefits Coordinator as needed.
• Assist with other duties as needed at the direction of the Office Manager and Administrative