Patient Care Coordinator - South Bend Orthopaedics

SCA Health; Mishawaka (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with company match

Paid time off

Life and disability insurance

Job summary

SCA Health in Mishawaka, Indiana is seeking a scheduling assistant to coordinate tests, MRIs and procedures. You will handle patient data entry, schedule appointments, and support the care team to ensure a smooth patient experience.

The role requires strong customer service, accurate typing and familiarity with medical terminology. Join a team focused on quality care and reliable service across our ambulatory centers.

Qualifications

• Education: Medical background in scheduling is preferred.
• Experience: Minimum of one-year in a medical practice setting, preferably in a health care setting.
• Knowledge of medical terminology and experience with medical software/office equipment desirable.
• Typing and data-entry accuracy is important.

Responsibilities

• Provide patient-focused scheduling and data entry for tests, MRI scans and procedures.
• Greet patients and visitors in a polite and helpful manner.
• Schedule tests and follow-up appointments according to protocols.
• Answer patient questions to improve the care experience.
• Maintain a clean and orderly work area.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Data entry

Medical terminology

Typing 50wpm

Teamwork

Education

Medical background in scheduling

Tools

Medical software

Office equipment

Job description

Overview

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

Job Summary

Responsible for scheduling/screening for ordered tests, MRI scans, injections, and minor procedures.

Essential Functions

• Responsible for customer service, accurate data entry and assisting with patient needs.
• Greets patients and visitors in a polite, prompt and helpful manner.
• Schedule tests’ appointments for patients; follows set protocols and asks MRI screening questions.
• Schedules follow-ups, test result appointments, etc.
• Answers questions from patients regarding tests to positively impact the care experience.
• Maintains clean and orderly work area.
• Other duties as assigned by supervisor.

Qualifications

Standard Qualifications

• Education: Medical background in scheduling is preferred
• Experience: Minimum of one-year experience in medical practice setting, preferably in a health care setting. Knowledge of medical terminology and experience with medical software/office equipment desirable.
• Computer and typing skills with a high degree of accuracy.
• Experience with medical terminology is preferred.

Skills and Abilities

• Ability to communicate clearly in person and on the phone to establish & maintain cooperative relationships with patients, families, physicians, staff.
• Ability to organize and prioritize tasks effectively.
• Navigate and comprehension of computer software systems in office setting, prefer 50wpm.
• Typing skill with professional data entry skills including grammar, spelling and punctuation.
• Must be able to work alone and part of a team.

Physical/Mental Demands

• Work requires hand dexterity using office machines such as keyboards, calculators, phones and faxes.
• Stooping and bending to reach files and supplies, mobility to complete errands.
• Sitting for up to 8 or more hours per day while doing computer input and responding to phone call questions.
• Must be able to view computer screens for long periods. Occasional stress related to workload and patients in pain.
• Requires use of computer equipment, fax, calculators, printers, and any other equipment found in an office setting.
• This position requires ability to sit, walk, stand, use hands and fingers, reach with hands and arms.
• May require lifting items seen in an office setting like rims of paper, laptops, office supplies, etc.
• This should be calculated to a 5 to 35lbs to able to lift.
• Able to mobilize to all SBO locations when needed.

Environmental Working Conditions

• Office setting environment.
• Medium level of exposure to communicable illnesses like the flu.
• Work requiring moderate speed and high degree of accuracy.
• Manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting.
• This position may require working evenings and weekends

USD $19.00/Hr. USD $21.00/Hr.