SCN Team Secretary

LaSante Health Center; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

LaSante Health Center is seeking a professional, organized, and patient-focused Receptionist to support our SCN Screening and Medicaid Navigation teams. This role serves as the primary point of contact for patients, assisting with intake, appointment coordination, and general inquiries.

The ideal candidate will be customer-service oriented, detail-oriented, and comfortable discussing healthcare services and available resources with patients.

Qualifications

• Prior reception, customer service, healthcare administration experience preferred.
• Experience with patient intake, insurance verification, Medicaid, or navigation a plus.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and electronic documentation systems.
• Bilingual skills are a plus.

Responsibilities

• Greet and assist patients professionally, both in person and over the phone.
• Answer incoming calls and direct patient inquiries to the appropriate team members.
• Schedule and coordinate patient appointments, screenings, and follow-ups.
• Assist patients with intake procedures, explaining required documentation and next steps.
• Support SCN screening and navigation activities by collecting, reviewing, and organizing patient information and documentation.
• Assist patients with Medicaid-related inquiries, including directing them to appropriate resources and navigation staff.
• Maintain accurate and up-to-date patient records and enter information into the appropriate electronic systems.
• Follow up with patients regarding missing documentation, scheduled appointments, and required next steps, as directed.
• Coordinate communication between patients, navigators, and other departments to support continuity of services.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Perform additional administrative duties as assigned by the supervisor.

Skills

Reception experience

Customer service

Healthcare administration

Communication

Organizational skills

HIPAA compliance

Bilingual

Tools

Electronic health records (EHR) systems

Computer literacy

Job description

LaSante Health Center is seeking a professional, organized, and patient-focused Receptionist to support our SCN Screening and Medicaid Navigation teams. This position serves as a primary point of contact for patients, assisting with intake, appointment coordination, general inquiries, and administrative support. The ideal candidate is customer-service oriented, detail-oriented, and comfortable communicating with patients regarding healthcare services and available resources.

Responsibilities:

• Greet and assist patients professionally, both in person and over the phone.

• Answer incoming calls and direct patient inquiries to the appropriate team members.

• Schedule and coordinate patient appointments, screenings, and follow-ups.

• Assist patients with intake procedures, explaining required documentation and next steps.

• Support SCN screening and navigation activities by collecting, reviewing, and organizing patient information and documentation.

• Assist patients with Medicaid-related inquiries, including directing them to appropriate resources and navigation staff.

• Maintain accurate and up-to-date patient records and enter information into the appropriate electronic systems.

• Follow up with patients regarding missing documentation, scheduled appointments, and required next steps, as directed.

• Coordinate communication between patients, navigators, and other departments to support continuity of services.

• Maintain patient confidentiality and comply with HIPAA requirements.

• Perform additional administrative duties as assigned by the supervisor.

Qualifications:

• Previous experience in reception, customer service, healthcare administration, or a similar role preferred.

• Experience with patient intake, insurance verification, Medicaid, or healthcare navigation is a plus.

• Strong communication and interpersonal skills.

• Excellent organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.

• Comfortable using computers and electronic documentation systems.

• Ability to communicate professionally and compassionately with individuals from diverse backgrounds.

• Bilingual skills are a plus.