SCN Team Secretary

LaSante Health Center; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

LaSante Health Center in New York seeks a professional, organized Receptionist to support our SCN Screening and Medicaid Navigation teams. You will be the primary contact for patients, handling intake, appointment coordination, and general inquiries with a patient-focused approach.

The ideal candidate is customer-service oriented, detail-minded, and comfortable communicating about healthcare services and resources. Prior reception or healthcare admin experience is preferred.

Qualifications

• Experience in reception or patient-facing roles.
• Knowledge of Medicaid/healthcare navigation a plus.
• Strong communication and interpersonal skills.
• Organizational skills and attention to detail.
• Ability to use computers and electronic documentation systems.

Responsibilities

• Greet and assist patients in person and over the phone.
• Schedule and coordinate appointments and follow-ups.
• Assist with intake procedures and explain required documents.
• Support SCN screening and navigation by organizing patient information.
• Handle Medicaid-related inquiries and refer to resources.
• Maintain up-to-date patient records in electronic systems.
• Follow up on missing documentation and next steps.
• Coordinate communication between patients, navigators, and departments.
• Maintain confidentiality and HIPAA compliance.
• Perform additional duties as assigned.

Skills

Customer service

Healthcare administration

Communication

Organizational skills

HIPAA compliance

Multitasking

Bilingual

Job description

LaSante Health Center is seeking a professional, organized, and patient-focused Receptionist to support our SCN Screening and Medicaid Navigation teams. This position serves as a primary point of contact for patients, assisting with intake, appointment coordination, general inquiries, and administrative support. The ideal candidate is customer-service oriented, detail-oriented, and comfortable communicating with patients regarding healthcare services and available resources.

Responsibilities

• Greet and assist patients professionally, both in person and over the phone.
• Answer incoming calls and direct patient inquiries to the appropriate team members.
• Schedule and coordinate patient appointments, screenings, and follow-ups.
• Assist patients with intake procedures, explaining required documentation and next steps.
• Support SCN screening and navigation activities by collecting, reviewing, and organizing patient information and documentation.
• Assist patients with Medicaid-related inquiries, including directing them to appropriate resources and navigation staff.
• Maintain accurate and up-to-date patient records and enter information into the appropriate electronic systems.
• Follow up with patients regarding missing documentation, scheduled appointments, and required next steps, as directed.
• Coordinate communication between patients, navigators, and other departments to support continuity of services.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Perform additional administrative duties as assigned by the supervisor.

Qualifications

• Previous experience in reception, customer service, healthcare administration, or a similar role preferred.
• Experience with patient intake, insurance verification, Medicaid, or healthcare navigation is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Comfortable using computers and electronic documentation systems.
• Ability to communicate professionally and compassionately with individuals from diverse backgrounds.
• Bilingual skills are a plus.