Front Office Receptionist - Medical

North Side Christian Health Center; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

A community health center in Pittsburgh is seeking a detail-oriented clerical professional to enhance patient satisfaction through effective scheduling and registration. Responsibilities include managing patient check-ins, verifying insurance, scheduling appointments, and ensuring a smooth experience for patients. Candidates must have at least one year of previous experience in a medical clerical role and proficiency in using EMR systems. Occasional evening and weekend shifts are required, aligning with the health center's commitment to providing equitable care.

Qualifications

• 1 year of prior experience in a medical clerical role is required.
• Must have basic computer skills, including EMR.
• Must be detail-oriented and possess strong organizational skills.

Responsibilities

• Manage patient check‑in and appointment scheduling.
• Verify patient medical insurance before appointments.
• Collect co‑pays and perform daily cash reconciliation.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service skills

Tools

EMR (electronic medical record)

Job description

Position Summary

As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.

Duties & Responsibilities

• Greets all incoming patients/visitors.
• Manages patient check‑in process for pediatric, adult, and dental patients.
• Verifies patient medical insurance prior to appointment.
• Updates patient demographics and insurance information in eCW.
• Scans medical insurance cards, ID, sliding‑fee‑scale applications, income affidavits if applicable.
• Determines sliding‑scale fee amount for uninsured patients.
• Enters all data into patient profile.
• Manages no‑show patients by reaching out and rescheduling missed appointments.
• Maintains patient engagement through encouraging completion of Patient Satisfaction Survey and enrollment on patient portal.
• Collects co‑pays/payments, performs daily accurate cash reconciliation.
• Answers telephones, documenting all pertinent information in patient charts.
• Schedules appointments for pediatric and adult patients, specifying exact reason for visit within appointment notes.
• Manages phone voicemail mailboxes daily.
• Scans new information into eCW, including correspondence, labs, results, and medical history.
• Manages incoming faxes as needed.
• Faxes referrals and correspondence to hospitals and physicians as needed.
• Assists with outgoing mail and incoming mail distribution.
• Assists the patient during the check‑out process; schedules next appointment, etc.
• Analyzes what patients scheduled for the next day will need during registration, prepares paperwork packets accordingly, and brings related scheduling concerns to the attention of Practice Coordinator and/or Clinical Director.
• End‑of‑day tasks: printing next day’s schedule, locking front doors during weekday evenings and Saturday shifts, turning phones over to answering service, depositing all copay/reports in safe.
• Reviews and addresses messages in EMR addressed to self and Front Office.
• May participate in departmental and organizational quality improvement projects.
• Other duties as assigned.
• Works evening and weekend hours when needed, usually on a rotational basis with front office receptionists.
• Attends a minimum of one outreach event per calendar year.
• Commitment to NSCHC faith‑based mission to provide care to all who request it, without judgment.

Knowledge, Skills & Abilities

• Must be accurate and detail‑oriented, possess strong organizational and time‑management skills, and the ability to prioritize competing tasks in a complex and fast‑paced environment.
• Ability to work under pressure.
• Excellent oral and written communication skills; understanding of medical terminology.
• Excellent people and customer‑service skills.
• Prolonged sitting, standing, and moving about throughout the workday; extensive keyboarding.
• Local travel between clinic sites (10 minutes apart by car).

Qualifications (Required for Employment)

• 1 year prior experience in a medical clerical role.
• Must have basic computer skills, including EMR (electronic medical record).
• Act 33 with renewal.
• Act 34 with renewal.
• Act 73 FBI Clearance with renewal.
• Annual influenza vaccine.