SCN Screener and Navigator

LaSante Health Center; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

LaSante Health Center is seeking a Social Care Network (SCN) Screener & Navigator to assist Medicaid members through the SCN process. The ideal candidate is organized, compassionate, detail-oriented, and comfortable working with clients by phone and navigating online systems.

The role involves verifying eligibility, conducting screenings, documenting outreach, and coordinating with providers to ensure clients receive appropriate services.

Qualifications

• Strong communication and computer skills
• Excellent attention to detail
• The ability to manage multiple cases efficiently.
• Prior experience with the NYS 1115 Medicaid Waiver, Social Care Networks, Unite Us, or similar care-management platforms

Responsibilities

• Contact clients and confirm demographic and household information
• Obtain and document required consent
• Verify Medicaid eligibility and coverage
• Conduct Social Care Network screenings and eligibility assessments
• Identify eligible social care services and assist with referrals
• Create and manage cases within the SCN platform
• Follow up with clients and document all outreach and case activity
• Maintain accurate, timely, and compliant records
• Coordinate with providers and other team members to ensure clients successfully receive services

Skills

Communication skills

Computer skills

Attention to detail

Case management

Care-management platforms

Tools

SCN platform

Unite Us

Job description

LaSante Health Center is seeking a Social Care Network (SCN) Screener & Navigator to assist Medicaid members through the Social Care Network process. The ideal candidate is organized, compassionate, detail-oriented, and comfortable working with clients by phone and navigating online systems.

Responsibilities

• Contact clients and confirm demographic and household information
• Obtain and document required consent
• Verify Medicaid eligibility and coverage
• Conduct Social Care Network screenings and eligibility assessments
• Identify eligible social care services and assist with referrals
• Create and manage cases within the SCN platform
• Follow up with clients and document all outreach and case activity
• Maintain accurate, timely, and compliant records
• Coordinate with providers and other team members to ensure clients successfully receive services

Qualifications

• Strong communication and computer skills
• Excellent attention to detail
• The ability to manage multiple cases efficiently.
• Prior experience with the NYS 1115 Medicaid Waiver, Social Care Networks, Unite Us, or similar care-management platforms