SCM System Support Specialist - Bilingual (Korean)

Cinter-Networks; Plano (TX); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Insurance

401K match

Job summary

Cinter-Networks is seeking an SCM System Support Specialist (Bilingual Korean) in Plano, TX to act as the first contact for SCM inquiries and verify data integrity across SCM systems. The role interfaces with headquarters in Korea, ensuring smooth operation and timely guidance on data and processes.

The ideal candidate will have 5+ years in SCM, experience with forecasting and allocation, and proficiency in Advanced Planning systems.

Qualifications

• Analyze SCM processes, data, and interfaces between multiple systems.
• 5+ years in Supply Chain Management focusing on forecasting and allocation.
• Experience with Advanced Planning systems is a plus.
• Bachelor's degree in information management or related field.
• Bilingual Korean required; strong communication skills.
• Ability to work independently or in a team; meet tight deadlines.

Responsibilities

• Serve as first point of contact for SCM system inquiries and ensure data integrity.
• Attend meetings with business users and HQ Korea to relay requirements.
• Validate features in SCM systems, train users, and provide feedback to HQ.
• Maintain data interfaces and monitor for irregularities to support operations.

Skills

SCM processes analysis

Data interfaces

Analytical thinking

Forecasting

Bilingual Korean

Cross-functional collaboration

Independence

Multi-tasking

Gen AI tools

Education

BS/BA in information management-related field

Tools

ERP systems

Gen AI tools (Claude, Cowork)

Job description

Job Details

• Job Title: SCM System Support Specialist- Bilingual (Korean)
• Client: Korean IT Services and IT Consulting
• Working Location: Plano, TX 75023
• Working Style: Onsite
• Employment Type: 1 year Contract / W-2
• Salary: $80,000 to 95,000/ year (DOE)
• Benefit: Insurance and 401K match
• Visa Support: No
• Working Hours: 9AM to 6PM
• Language: English and Korean (bilingual)

Position Summary

A SCM systems support specialist by communicating with business users, Headquarters in Korea and reviewing SCM-related data in NERP/Web Systems with fundamental knowledge of SCM processes, database structure and system interfaces.

Key Responsibilities

• The role will primarily act as the first point of contact for SCM system-related inquiries, resolve administrative problems by analyzing information such as Forecast, Allocation, Channel Data (Sell-Out, Inventory), and other SCM information, and also ensure data integrity between SCM systems.
• Attends meetings with business users, summarizes meeting notes, and communicates with dev team in Headquarters in Korea to deliver business needs and requirements to enhance business operation processes
• Validates new features and functionalities implemented in SCM systems, trains users, and provides feedback to the HQ dev team
• Maintains data interfaces between SCM systems, and provides continuity of work operations to business by monitoring and discovering irregularities. Responsibilities cover the entire SCM system operations and provide technical and advisory resources to resolve problems and expedite support requests.

The Right Candidate Will Possess

A proactive, detail-oriented professional with strong communication, ownership, and problem-solving skills who can collaborate effectively across business and technical teams.

Required Qualifications & Skills

• Able to analyze SCM related processes, data and understand data interfaces between multiple systems
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• 5+ years of functional experience in Supply Chain Management area (Forecasting, RTF, and Allocation) is a plus
• Advanced Planning system experience is a plus.
• BS/BA or higher in information management-related field.
• Goal-oriented and self-motivated.
• Bilingual (Korean) required
• Candidate can use Gen AI such as Claude Chat, Cowork - plus
• Candidate must have the ability to work independently or within a team environment.
• Ability to multi-task and deliver high-quality work under tight deadlines is essential.
• Ability to work in a fast-paced environment is required.

Important Notice

No C2C: We do not accept Corp-to-Corp (C2C) arrangements for this position.