Scientist - Field Applications - (Northeast)

Integrated DNA Technologies, Inc.; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Success Specialist to enhance client satisfaction through expert assistance in library preparation and data analysis. This role offers the chance to conduct training and support customers across North America, particularly in the Northeastern region. The ideal candidate will have a strong background in molecular biology and experience in the Life Sciences sector. Embrace the opportunity to work remotely while contributing to a culture that values diversity and innovation. Join a team that is committed to making a real impact in the field of genomics!

Benefits

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Bonus/incentive pay

Qualifications

• 3+ years in Life Science or academic research with NGS experience.
• Hands-on troubleshooting of technical inquiries in genomics.

Responsibilities

• Coordinate NGS library preparation trainings at customer sites.
• Provide remote education on library preparation and data analysis.

Skills

NGS library preparations

Technical troubleshooting

Customer education

Relationship management

Education

Bachelor’s degree in Molecular Biology

Master's degree or PhD in Molecular Biology

Tools

Salesforce

CRM systems

Job description

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the Customer Success Department located in Boulder, Colorado and will be fully remote. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!

The focus of this position is to enable our customers’ success and satisfaction by providing dedicated onsite and remote assistance on library preparation related inquiries. This position’s main territory will be North America, with primary responsibility within the Northeastern region of the United States.

In this role, you will have the opportunity to:

1. Coordinate and conduct NGS library preparation trainings of the Archer product lines at customer sites.
2. Provide remote customer education on library preparation and data analysis topics via video calls.
3. Investigate and answer post-sales customer inquiries and cases via email and phone calls.
4. Discuss and resolve challenging cases collaboratively with other members of the customer success team.
5. Assist the Sales team in pre-sales conversations, when technical expertise is required.

The essential requirements of the job include:

1. Bachelor’s degree in Molecular Biology, Genetics, Biochemistry, or a related field.
2. At least 3 years of experience in the Life Science industry, or academic research environment with hands-on experience with and theoretical knowledge of NGS library preparations and sequencing.
3. At least 3 years of experience troubleshooting technical issues and resolving highly technical inquiries and support requests from customers or members of the scientific community.
4. Ability to travel (up to 50-75%) within territory, with occasional international travel.
5. Candidate must live close to a major travel hub.

It would be a plus if you also possess previous experience in:

1. Prefer candidate to live in NJ, NY, MA, CT, PA or RI.
2. Master's degree or PhD in Molecular Biology, Genetics, Biochemistry, or a related field.
3. Previous experience in a customer support or another customer facing role with demonstrated internal and external relationship-management skills in the genomics industry.
4. Experience working with CRM systems, Salesforce preferred.

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

The salary range for this role is $90,000 - $110,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.