School Transportation Operations Specialist

Student Transportation Of America; Coventry (RI); On-site; USD 26,000 - 28,000; Full time

Job summary

Student Transportation Of America in Coventry, RI is seeking a Transportation Coordinator to manage clerical tasks, resolve inquiries, and monitor bus contractor performance. This role reports to the General Manager and operates full-time Monday–Friday on-site.

The candidate should have at least 2 years in transportation, a high school diploma or GED, and strong Microsoft Office skills, including Excel, to maintain routes and related records.

Qualifications

• 2 years experience in transportation or related field.
• High School Diploma or satisfactory completion of GED.
• Strong background/knowledge in the use of Microsoft Office products, such as Word, Excel, and Outlook. Proficient in developing excel spreadsheets.

Responsibilities

• Perform all clerical functions assigned by the General Manager and Customer Service Manager.
• Receive and resolve complaint and inquiry calls or direct the caller to the appropriate school administrators, bus contractors and/or Department of Transportation staff for resolution.
• Receive, record and track accident, incident and complaint reports and direct copies to proper staff members.
• Resolve disputes between the Department of Transportation, school administrators, school bus and student taxi contractors, and parents.
• Develop and maintain positive relationships with RI outplacement schools and RIDE administrators, school bus contractors, parents and patrons.
• Support school bus contractors and school administrators to ensure current, accurate student information and routes.
• Assist contractors, school administrators, Team Leads, Operations Manager, and Transportation Director in solving route and bus stop related issues.
• Support internal and external administrators with maintenance of student information in the automated systems.
• Monitor on-time performance of school bus contractors.
• Assist in conducting quality assurance audits and monitoring submission of required documents by contractors to ensure contract compliance.
• Perform other duties as assigned by the Operations Manager.

Skills

Microsoft Office

Education

High School Diploma or GED

Tools

Excel

Job description

Student Transportation Of America in Coventry, RI is seeking a Transportation Coordinator to manage clerical tasks, resolve inquiries, and monitor bus contractor performance. This role reports to the General Manager and operates full-time Monday–Friday on-site.

The candidate should have at least 2 years in transportation, a high school diploma or GED, and strong Microsoft Office skills, including Excel, to maintain routes and related records.