Transportation Coordinator

STA Family of Companies; Coventry (RI); On-site; USD 26,000 - 28,000; Full time

Job summary

STA Family of Companies is seeking a detail-oriented clerical professional in Rhode Island to support transportation operations. The role requires handling inquiries, coordinating with school administrators, bus contractors, and RI state staff to ensure smooth service delivery.

The position emphasizes accurate data entry, timely responses, and collaboration with multiple departments to resolve route and student information issues. Equal employment opportunity applies.

Qualifications

• 2 years experience in transportation or related field.
• High School Diploma or GED.
• Proficient in Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Perform clerical functions as directed by General Manager and Customer Service Manager.
• Receive and resolve complaint and inquiry calls; direct callers to appropriate staff for resolution.
• Record and track accident, incident and complaint reports and share with staff.

Skills

Communication skills

Time management

Multi-tasking

Attention to detail

Calm under pressure

Education

High School Diploma

GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Pay Range: $19-$20 an hour, based on experience

Essential Duties and Responsibilities:

• Perform all clerical functions assigned by the General Manager and Customer Service Manager
• Receive and resolve complaint and inquiry calls or direct the caller to the appropriate school administrators, bus contractors and/or Department of Transportation staff for resolution.
• Receive, record and track accident, incident and complaint reports and direct copies to proper staff members
• Resolve disputes, disagreements and misunderstandings between the Department of Transportation, school administrators, school bus and student taxi contractors, and parents
• Develop and maintain positive relationships with all RI outplacement a schools and RIDE administrators, school bus contractors, parents and patrons
• Support school bus contractors and school administrators to ensure current, accurate student information and routes
• Assist contractors, school administrators, Team Leads, Operations Manager, and Transportation Director in solving route and bus stop related issues
• Support internal and external administrators with maintenance of student information in the automated systems
• Monitor on-time performance of school bus contractors
• Assist in conducting quality assurance audits and monitoring submission of required documents by contractors to ensure contract compliance
• Perform other duties as assigned by the Operations Manager

Requirements:

• 2 years experience in transportation or related field
• High School Diploma or satisfactory completion of any General Education Development (GED) Program
• Strong background/knowledge in the use of Microsoft Office products, such as Word, Excel, and Outlook. Proficient in developing excel spreadsheets

Skills and Abilities:

• Demonstrate well-developed communication skills both verbal and written, necessary to interact in a professional manner to project a positive image that is consistent with District and TransPar
• Good time management skills and ability to multi-task, prioritize work and give exceptional attention to detail.
• Ability to possess a calm demeanor when dealing with students, parents and school personnel.
• Possess the ability to quickly analyze a situation and provide timely solutions.
• Possess the ability to work efficiently and patiently under pressure and stressful conditions.
• Ability to follow company policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.