Technical Account Manager

Inspiroz; Philadelphia (Philadelphia County); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance coverage

Paid holidays

Paid time off

Career growth opportunities

Competitive compensation package

Bonus potential

Positive and inclusive company culture

Job summary

An established industry player is seeking a dedicated Technical Account Manager to provide strategic IT guidance to educational organizations. This role involves formulating IT goals, managing budgets, and fostering client relationships to enhance operational excellence in charter schools. The ideal candidate will have a strong understanding of IT services, a passion for education, and proven experience in client management. Join a forward-thinking company that values continuous improvement and offers a dynamic work environment where your contributions can make a meaningful impact. If you are ready to take the next step in your career, apply today!

Qualifications

• 4+ years of experience in client management roles.
• Bachelor's degree in a technology-related field or equivalent certifications.

Responsibilities

• Create and manage a 3-year IT Roadmap for clients.
• Monitor inventory of computer hardware and software requirements.
• Manage relationships with clients and lead regular meetings.

Skills

Leadership

Strategic thinking

Business acumen

Communication

Education

Bachelor's degree in technology-related field

Tools

ITSM Tools (ConnectWise preferred)

Job description

Description

Position: Technical Account Manager

Company: Inspiroz

Location: Philadelphia, PA (Travel Required to other US Regions)

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Technical Account Manager to join our team. The Technical Account Manager provides high-level guidance and expertise to charter schools and organizations regarding their information technology (IT) and digital strategies. The primary role is to formulate strategic IT goals for a company and manage an IT strategy and budget that meets those goals. Working under the supervision of our Director of Service Delivery, you will interact regularly with our management, technical resources, and key client contacts.

If you have a deep understanding of IT services, a passion for education and technology, and proven experience in client relationship management and team leadership, take the next step in your career and apply today!

ACS, parent of Inspiroz, has been providing IT services and consulting for 30 years with great success. Principal offerings today include providing strategic advice, IT infrastructure services, and affordable, fully staffed 24/7/365 IT support and remote monitoring services. ACS started working with schools in 2012 when KIPP Philadelphia became our first school partner. In 2016, we created Inspiroz to focus our work on K-12 education. Inspiroz is unique in that we focus our work on charter schools, and we understand what is needed to create and maintain an IT environment that allows teachers and leaders to drive student outcomes and operational excellence.

Inspired by our core values of: Be Courageous, The Extra Mile, Today, Not Tomorrow, and Communicate, Communicate, Communicate, we excel in serving our partners and adapting to their ever-changing technology needs.

Key Responsibilities

• Creating and managing a 3-year IT Roadmap for clients and conducting quarterly technical business review meetings.
• Monitoring inventory of existing computer hardware, network infrastructure, and software requirements.
• Partner with clients to create IT Budgets for current and future IT investments based on the Technical Account Manager’s knowledge of IT costs, ensuring cost-effective choices.
• Manage and foster relationships with Client partnerships. Lead regular meetings with clients to confirm satisfaction, needs, and project status.
• Make IT Security and Risk Mitigation Recommendations by ensuring the security of the organization’s hardware and software systems have security patches and upgraded security protocols.
• Serve as a liaison between management, technical staff, and clients to ensure project goals are met by all parties involved.
• Review helpdesk ticket history to identify issues that affect productivity. Propose solutions and help clients make informed decisions.
• Visit each Client quarterly.

Requirements

Candidate Qualifications

Education: The successful candidate should have a bachelor’s degree in a technology-related field or equivalent certifications.

Experience: The successful candidate should have at least 4 years of experience in a client management position.

Knowledge, Skills, And Abilities

Knowledge of:

• IT planning and strategy in an IT roadmap.
• IT budgeting.
• Risk assessments and IT security recommendations.
• Analyzing IT tickets to help improve functionality and efficiency.
• Project Management
• ITSM Tools (ConnectWise preferred)

Skills:

• Leadership: Helps motivate your team and encourages them to work together to achieve organizational goals.
• Strategic thinking: Ability to see the big picture and understand how your work fits into the organization’s goals.
• Business acumen: The ability to understand the financial aspects of a business.
• Communication: Ability to clearly explain technical information to non-technical people and vice versa.

Abilities:

• Ability to overcommunicate with Clients – outward and inward (listening, identifying areas for improvement).
• Ability to adapt and implement new procedures and systems effectively.
• Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
• Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Benefits

What you will receive:

• A company dedicated to fostering and maintaining a positive and inclusive company culture.
• An opportunity to make a meaningful impact within the company and be recognized for your contributions.
• A company that is committed to continuous improvement while upholding our core principles and values.
• Clear paths for career growth and advancement within the organization.
• A competitive compensation package with generous benefits and bonus potential.
• Engaging and diverse technical work performed in a dynamic and fast-paced environment.
• Ongoing support for your continuous improvement and professional growth.

Employee Benefits

Inspiroz provides a variety of benefits to employees, including health insurance coverage, paid holidays, and paid time off.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development