School Technology Specialist

Inspiroz; Charlotte (NC); On-site; CAD 71,000 - 88,000; Full time

Benefits offered by this job

Competitive compensation

Positive culture

Career growth opportunities

Bonus potential

Job summary

Inspiroz is seeking a driven School Technology Specialist to join our on-site IT support team in Charlotte, NC. You will lead on-site technical support across Inspiroz’ charter school portfolio, coordinating with a remote India-based support group and client contacts to resolve issues efficiently.

The ideal candidate has 1–2 years in Tier 1–2 support, a technology degree or equivalent, and strong communication skills.

Qualifications

• Bachelor’s Degree in technology-related field or equivalent certifications.

Responsibilities

• Technical support and problem resolution (on-site).
• Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripherals.
• Conduct thorough troubleshooting to identify root causes.
• Assist with projects and coordinate with remote teams as required.
• Act as liaison between on-site operations and remote IT support team in India.
• Communicate issues and requirements clearly to the remote team.
• Provide detailed information and documentation to facilitate remote troubleshooting.

Skills

Windows Systems

Mac Systems

Active Directory

Networking concepts

Hardware repairs

Customer service

Technical support

Written communication

Education

Bachelor's Degree in technology-related field

Tools

ConnectWise Manage

Job description

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Charlotte, NC.As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

For over a decade,Inspirozhasestablisheda reputation in theManagedITServicesindustry as a premier provider ofcharterschoolfocused technology strategy and support.Inspired by our core values of:People Centered,Continuous Learning,Finda Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition,we excel in serving our partners and adapting to their ever-changing technology needs.

Key responsibilities for this position include the following:

Technical support and problem resolution

• Take the lead in resolving technical issues that require on-site support.
• Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.

• Conduct thorough troubleshooting toidentifythe root cause of problems.
• Assistwith projects on an as-needed basis, collaborating with project teams and stakeholders asrequired.
• Act as the liaison between on-site operations and the remote IT support team in India.
• Communicate technical issues and requirements to the remote team accurately and clearly.
• Providedetailed information and documentation tofacilitateremote troubleshooting and support.

• Works closelywith the remote service desk team to resolve technical issues.
• Stayup-to-datewith the latest technology trends, advancements, and best practices in the education sector.
  

Customer support and service

• Communicates updates, challenges, and tasks to the client in a clear and timely manner.
• Listens actively to client concerns and addresses themappropriately.
• Establishes andmaintainsstrong relationships with clients, fostering a sense of trust and partnership.
• Assistsclients in aligning technology solutions with their specific goals and requirements.
• Ensures client satisfaction by following up on issue resolution andprovidingnecessary support.

• Takes personal interest in the quality of work and meeting customer needs.
• Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
• Responds to emails within two hours during business hours and ensurestimelyresponses to after-hours emails or requests, as per the company's communication policy.’

Time Entry and Ticket Management

• Accurately and diligently tracks time spent on-site using ConnectWiseManage'stime entry feature.
• Regularly updatesticketstatuses andprovidesclear and concise notes for effective communication and collaboration.
• Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.
• Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.

Knowledge, Skills, and Abilities:The successful candidate will have:

Knowledgeof:

• Windows Systems
• Mac Systems
• Active Directory
• Networking equipmentand concepts
• Hardware repairsand installations

Skills

• Excellentcustomer service skills
• Excellent hands-on technical support skills
• Excellent verbal and written communication skills

Abilities

• Ability todemonstratepassion for technology, innovation, troubleshooting, and making a difference.
• Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
• Ability to self-motivate and work independently whenrequired, taking initiative and ownership of tasks.
• Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Education:Thesuccessful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.

Experience:Thesuccessful candidate should have at least 1-2years’ experiencein Tier 1 and 2 technicalsupport.

• Compensation of 50,000-62,000 depending on experience
• A company dedicated to fostering andmaintaininga positive and inclusive company culture.
• An opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions.
• A company that is committed to continuous improvement while upholding our core principles and values.

• Clear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges.
• A competitive compensation package with generous benefits and bonus potential.
• Engaging and diverse technical work performed in a dynamic and fast-paced environment.
• Ongoing support for your continuous improvement and professional growth, with a focus on developing your technicalexpertiseand skills.