School Technology Specialist

Inspiroz; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Great company culture

Career growth opportunities

Competitive compensation package

Variable pay potential and benefits

Job summary

Inspiroz in New York City seeks a driven School Technology Specialist to join our on-site IT support team. The STS will support day-to-day tech across Inspiroz’ charter-school portfolio, collaborating with a remote support team in India and client contacts.

The ideal candidate has 1–2 years of Tier 1–2 support experience, a technology-related bachelor’s degree or certs, strong Windows/Mac/AD/networking knowledge, and excellent communication skills. On-site role with competitive compensation.

Qualifications

• Bachelor’s degree in a technology-related field or equivalent certifications.
• 1–2 years of experience in Tier 1–2 technical support.
• Strong knowledge of Windows and Mac systems, AD, networking, and hardware installations.
• Excellent hands-on technical support and communication skills.

Responsibilities

• Provide on-site technical support and issue resolution.
• Manage on-site installation, repairs, and maintenance for workstations and network equipment.
• Coordinate with remote IT team and clients to resolve issues.
• Document issues and escalation steps for remote teams (ConnectWise/ticketing).
• Stay updated with education sector tech trends and best practices.

Skills

Hands-on technical support

Verbal & written communication

Independent problem solving

Customer service oriented

Education

Bachelor's degree in technology-related field

Equivalent certifications

Tools

Windows

MacOS

Active Directory

Networking concepts

Hardware repair/installation

Job description

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in New York City. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs.

Key responsibilities for this position include the following:

Technical support and problem resolution

• Take the lead in resolving technical issues that require on-site support.
• Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.
• Conduct thorough troubleshooting to identify the root cause of problems.
• Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.
• Act as the liaison between on-site operations and the remote IT support team in India.
• Communicate technical issues and requirements to the remote team accurately and clearly.
• Provide detailed information and documentation to facilitate remote troubleshooting and support.
• Works closely with the remote service desk team to resolve technical issues.
• Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.

Customer support and service

• Communicates updates, challenges, and tasks to the client in a clear and timely manner.
• Listens actively to client concerns and addresses them appropriately.
• Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.
• Assists clients in aligning technology solutions with their specific goals and requirements.
• Ensures client satisfaction by following up on issue resolution and providing necessary support.
• Takes personal interest in the quality of work and meeting customer needs.
• Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
• Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’

Time Entry and Ticket Management

• Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.
• Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.
• Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.
• Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.

Requirements

Knowledge of:

• Windows Systems
• Mac Systems
• Active Directory
• Networking equipment and concepts
• Hardware repairs and installations

Skills

• Excellent hands-on technical support skills
• Excellent verbal and written communication skills

Abilities

• Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.
• Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
• Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
• Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.

Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.

What Our Ideal Candidate Will Receive:

• Salary of $50,000-65,000 depending on experience
• A company focused on maintaining a great company culture
• An opportunity to make a difference in the company and to be rewarded for doing so
• A company that is always looking to improve while adhering to our core principles.
• An opportunity for career growth within the organization
• Competitive compensation package with variable pay potential and benefits