School Office Operations Manager

Mesa Public Schools; Mesa (AZ); On-site; USD 63,000; Full time

Job summary

Mesa Public Schools is seeking a School Office Operations Manager to provide leadership and support to school office personnel across all district campuses. This role requires coordination of professional learning, oversight of compliance with regulations, and collaboration with school leadership to enhance operational efficiency.

Benefits

Vacation

Sick leave

Holidays

Retirement matched through Arizona State Retirement System

Health and life insurance

Performance Pay

Qualifications

• Three years of experience in a public school district required.
• Three years of office experience required.
• Preferred: Five years of school office experience.

Responsibilities

• Provides leadership and operational support to school office personnel.
• Facilitates professional learning sessions and audits compliance with policies.
• Collaborates with leadership to resolve operational issues.

Skills

Customer service excellence

Data analysis

Leadership

Education

High school diploma

Associate’s degree in financial management, business administration, or related field

Job description

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• Forbes named Mesa Public Schools in their list of 2024 Best Employers in Arizona.
• East Valley Tribune names Mesa Public Schools as Best Place to Work in East Valley for multiple years.
  
  

• Forbes named Mesa Public Schools in their list of 2024 Best Employers in Arizona.
• East Valley Tribune names Mesa Public Schools as Best Place to Work in East Valley for multiple years.
  
  

Employment Type:

Full-time

Base Salary:

$62,327.00

Class/Calendar:

D53, 12 months

Benefits:

Vacation, sick leave, holidays, retirement matched through the Arizona State Retirement System, health, and life insurance

Performance Pay:

Available annually

New Hire Experience:

1% of the base rate granted for each year of verified like experience (within ten years) beyond the requirement, up to a ten-year maximum

New Hire Education:

1% of the base rate awarded for an AA or higher degree if not required for the position

Job Summary:

The School Office Operations Manager provides leadership, professional learning, and operational support to school office personnel across all district campuses. The position ensures consistent application of district policies, compliance with regulatory requirements, and high-quality customer service. Responsibilities include coordinating professional learning, conducting audits, developing standard procedures, and supporting continuous improvement efforts. The position collaborates with school and district leadership to resolve operational issues and enhance school office effectiveness.

Key Responsibilities:

This section outlines the primary duties and key responsibilities required for this role, detailing the essential tasks and functions necessary to perform the job successfully, with or without reasonable accommodations.

Professional Learning & Staff Development

• Facilitates professional learning sessions, acting as the coordinator for scheduling, content development, and delivery of training programs
• Conducts needs assessments and comprehensive reviews to determine areas of focus for training and support.
• Identifies and leverages subject matter experts to enhance the quality and depth of professional learning opportunities.
• Determines and implements coaching and support strategies to address identified staff development needs.
• Develops and implements professional learning plans aligned with district objectives and school site needs.
• Assesses and identifies specific professional learning needs for school office personnel to ensure skill development and job performance.
• Follows established professional learning protocols to ensure consistency, alignment, and accountability across training activities.
• Provides individualized training and coaching to newly hired, transferred, or struggling employees to ensure successful integration and performance.
• Supports customer service excellence and oversees onboarding processes for new office staff.
  
  

Office Operations & Protocols

• Periodically audits cash collection processes at school sites to ensure compliance with district policies and financial procedures.
• Monitors and supports the implementation of safety and security protocols in school office operations.
• Develops and maintains comprehensive checklists to support audit processes and operational reviews.
• Monitors and ensures consistency in the application of school office protocols and procedures across all sites.
• Develops, maintains, and updates a comprehensive school office procedures manual to standardize practices across schools.
• Ensures consistent expectations at all sites, targeting 80% standardization with 20% site-based flexibility.
• Organizes, manages, and maintains training materials, documents, standard operating procedures (SOPs), and frequently asked questions (FAQs) using platforms such as CANVAS.
• Conducts audits of student attendance, registration and withdrawal processes, visitor protocols, and volunteer procedures to ensure policy compliance.
• Provides temporary coverage and operational support during extended staff absences or vacancies at school sites.
  
  

Collaboration, Communication & Customer Service

• Builds and maintains effective relationships with various departments to ensure clear communication channels and identify appropriate points of contact for issue resolution.
• Collaborates regularly with school sites and district departments to support operational efficiency and consistency across campuses.
• Collaborates with school administration and district departments to resolve office-related challenges and implement process improvements.
• Advocates for school office personnel with district departments.
• Meets with various departments to strive for continuous improvements from their end and at a school level, and clears up any confusion.
• Develops protocols for departments when presenting to office personnel.
• Provides timely feedback to school staff and administration regarding office operations, training needs, and procedural compliance.
  
  

Continuous Improvement, Strategic Planning & Data Analysis

• Strives for continuous improvement by analyzing data, evaluating systems and timelines, and making necessary recommendations to enhance procedures and strategies.
• Establishes short- and long-term strategic goals that align with the district's mission, vision, and strategic plans.
• Demonstrates a thorough understanding of the responsibilities and operational functions of school offices and personnel.
• Conducts regular site visits to monitor office operations, provide coaching, and support continuous improvement efforts.
  
  

Personnel Support & Hiring

• Participates in the hiring process by assisting with interviews, candidate evaluations, and onboarding of school office personnel.
• Serves as a resource for school leaders and staff to support improvement plans, performance remediation, and targeted staff development.
  
  

Special Projects & Other Duties

• Completes special projects and collaborates with cross-functional design teams.
• Performs other duties as assigned.
  
  

Required Qualifications:

To be eligible for this position, an applicant must meet the following required qualifications. Verification of these required qualifications is necessary.

• High school diploma
• Three years of experience in a public school district
• Three years of office experience
  
  

Preferred Qualifications:

It is preferred that the applicant possess the following qualifications; however, the following qualifications are not required to be eligible for this position.

• Associate’s degree in financial management, business administration, or related field.
• Five years of school office experience
• Experience providing professional learning to various audiences
  
  

Skills & Competencies:

This section outlines the critical skills and competencies required to excel in this role, enabling effective performance, adaptability, and consistent achievement of job responsibilities.

• Understanding and demonstrating the essential attitudes and skills of the Mesa Public Schools’ Portrait of a Graduate (e.g. Ethical, Resilient and Inclusive).
• Understanding current strategies and best practices related to the area of assignment.
• Making data-informed decisions and seeking continuous improvement.
• Cultivating a culture of high performance.
• Engaging and fostering positive and productive relationships with various stakeholders.
• Effective planning and organizational ability.
• Developing and providing professional learning to various stakeholders.
• Interpreting federal/state laws, Governing Board policies and regulations, and working condition agreements.
• Facilitating and/or participating in collaborative teams.
• Having effective skills in interpersonal relationships, communication, organization, leadership, decision making and problem solving.
• Understanding current strategies related to the area of assignment.
• Researching, identifying, and implementing new concepts and practices.
• Forecasting trends.
• Planning and implementing short- and long-range goals.
• Stringently maintains confidentiality.
• Leveraging the use of Microsoft, Google, and other programs/systems.
  
  

Work Environment & Physical Requirements:

This section outlines the work environment and physical conditions associated with this role. It includes information on whether the job involves working in an office, classroom, or other settings, and if there are physical activities like standing, walking, or lifting.

• Work is primarily performed in a standard office environment.
• Frequent travel to schools across the district.
• Occasional extended hours may be required.
• Frequent interaction with administrators, school office personnel, and department leadership.
• May be exposed to varying school site conditions, including active office, classroom, and campus environments.
• Subject to frequent interruptions, changing priorities, and shifting deadlines.
• Primarily office-based with standard office equipment.
• Potential exposure to moderate noise levels typical of office environments.
• Ability to sit for extended periods.
• Frequent walking, standing, and light physical activity.
• Occasional lifting, carrying, and transporting (generally up to 25 pounds).
• Requires sufficient vision, hearing, and speech abilities.
• Ability to operate standard office equipment.
• Requires the ability to drive to various locations.
• Frequent use of hands for typing and handling documents.
• Occasional standing, walking, bending, and reaching.
  
  

Equal Opportunity Employer Statement:

Mesa Public Schools is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding equal employment opportunity and anti-discrimination. The District strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Applicants and employees may contact Human Resources to request reasonable accommodations needed to perform the essential functions of this position.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Education Administration Programs

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