School Learning Consultant and Coordinator [Mandarin Required]

Think Academy US; San Jose (CA); On-site; USD 50,000 - 74,000; Part time

Benefits offered by this job

Career development opportunities

Collaborative team environment

Job summary

Think Academy US is looking for a School Learning Consultant and Coordinator in San Jose, CA. This role serves as a critical point of contact for families, focusing on student assessment and enrollment support while ensuring a positive experience.

Successful candidates will possess a Bachelor's degree (preferred) and be bilingual in English and Mandarin. The position includes competitive compensation, with targeted earnings ranging from $50K to $74K, based on performance.

Qualifications

• Bilingual in English and Mandarin required.
• Excellent interpersonal and communication skills.
• Organized and detail-minded, able to multitask.

Responsibilities

• Greet and consult with parents to understand student needs.
• Support placement tests and guide parents through enrollment.
• Assist with campus events and collaborate with teams.

Skills

Bilingual in English and Mandarin

Excellent interpersonal skills

Organized and detail-minded

Customer service background

Education

Bachelor’s degree preferred

Job description

School Learning Consultant and Coordinator [Mandarin Required]

San Jose, CA

Compensation: $20–$28/hour + performance-based incentives, targeted $50K-$74K/year

About the Role

The School Advisor and Coordinator is a front desk and administrative role that serves as the first point of contact for families at Think Academy. This position focuses on student assessment, parent consultation, and enrollment support, helping families identify the most suitable learning path based on each student’s academic needs.

You will play a key role in conducting placement evaluations, recommending appropriate classes, and ensuring a smooth and positive experience for both new and existing families.

Key Responsibilities

• Greet and consult with walk-in or online parents to understand student needs.
• Present Think Academy programs and recommend appropriate classes or learning paths.
• Support placement tests and trial classes, and guide parents through the enrollment process.
• Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.

2. Front Desk & Parent Communication

• Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
• Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
• Maintain a welcoming, organized, and professional front-desk environment.
• Coordinate with teachers and operations teams to resolve classroom or scheduling issues.

3. Operations & Team Collaboration

• Assist with campus events, workshops, and open houses.
• Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.

Qualifications

• Bachelor’s degree preferred; education, communication, or customer service background a plus.
• Bilingual in English and Mandarin required.
• Excellent interpersonal and communication skills — friendly, patient, and solution-oriented.
• Organized and detail-minded, able to multitask in a fast-paced environment.
• Passionate about education and providing great parent and student experiences.
• Experienced in sales is preferred.

Why Join Think Academy

• Meaningful work that impacts students’ academic growth.
• Supportive, collaborative, and growth-oriented team environment.
• Career development opportunities in education operations and management.