Enrollment Specialist [Mandarin Required ]

Thinkacademyus; San Jose (CA); On-site; USD 50,000 - 74,000; Full time

Benefits offered by this job

Career development opportunities

Supportive team environment

Job summary

Thinkacademyus is seeking a School Advisor and Coordinator in San Jose, CA, to support families with student assessments and enrollments. This full-time role, with a salary between $50K and $74K/year, requires strong communication skills and fluency in Mandarin.

You will be the first point of contact for families, ensuring a smooth onboarding process and maintaining a welcoming environment. Ideal candidates will have a background in education, communication, or customer service.

Qualifications

• Bilingual in English and Mandarin is required.
• Excellent interpersonal and communication skills.
• Organized and detail-minded, able to multitask.

Responsibilities

• Greet and consult with parents to understand student needs.
• Serve as the first point of contact for parents and visitors.
• Assist with campus events and workshops.

Skills

Bilingual in English and Mandarin

Excellent interpersonal skills

Organized and detail-minded

Sales experience

Education

Bachelor’s degree preferred

Job description

School Advisor and Coordinator [Mandarin Required]

Location: Cupertino, CA

Type: Full-Time | 40 hrs/week (Wednesday–Sunday)

Compensation: $20–$28/hour + performance-based incentives, targeted $50K-$74K/year

About the Role

The School Advisor and Coordinator is a front desk and administrative role that serves as the first point of contact for families at Think Academy. This position focuses on student assessment, parent consultation, and enrollment support, helping families identify the most suitable learning path based on each student’s academic needs.

You will play a key role in conducting placement evaluations, recommending appropriate classes, and ensuring a smooth and positive experience for both new and existing families.

Key Responsibilities

1. Enrollment & Consultation

• Greet and consult with walk-in or online parents to understand student needs.
• Present Think Academy programs and recommend appropriate classes or learning paths.
• Support placement tests and trial classes, and guide parents through the enrollment process.
• Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.

2. Front Desk & Parent Communication

• Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
• Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
• Maintain a welcoming, organized, and professional front-desk environment.
• Coordinate with teachers and operations teams to resolve classroom or scheduling issues.

3. Operations & Team Collaboration

• Assist with campus events, workshops, and open houses.
• Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.

Qualifications

• Bachelor’s degree preferred; education, communication, or customer service background a plus.
• Bilingual in English and Mandarin required.
• Excellent interpersonal and communication skills — friendly, patient, and solution-oriented.
• Organized and detail‑minded, able to multitask in a fast‑paced environment.
• Passionate about education and providing great parent and student experiences.
• Experienced in sales is preferred.

Why Join Think Academy

• Meaningful work that impacts students’ academic growth.
• Supportive, collaborative, and growth‑oriented team environment.
• Career development opportunities in education operations and management.