Enrollment Coordinator

Think Academy U.S; San Jose (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

Think Academy in Cupertino, CA is seeking an Enrollment Coordinator to be the first point of contact for families, guiding them through the enrollment journey and recommending appropriate programs based on each student's needs.

You will greet parents, conduct consultations, support placement tests, manage scheduling, and coordinate with teachers and staff to ensure a smooth onboarding experience, with performance-based incentives shaping annual earnings.

Qualifications

• Fluency in English and Mandarin.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Excellent organizational skills and the ability to manage multiple priorities.
• Passion for education and helping students succeed.

Responsibilities

• Enrollment & Consultation: greet parents, understand student needs and enrollment.
• Front Desk & Parent Communication: be first contact, answer inquiries, schedule classes.
• Program Guidance: present Think Academy offerings and tailor learning paths.
• Placement Tests & Onboarding: support tests, trials, and enrollment steps.
• Follow-up & Conversion: contact families to maximize enrollment.
• Operations & Collaboration: coordinate events and work with teachers/marketing.

Skills

Bilingual English-Mandarin

Excellent communication

Strong organizational skills

Customer-focused

Education

Bachelor's Degree

Job description

Title

Enrollment Coordinator

Location

Cupertino, CA

Type

Full-Time | 40 hrs/week (Wednesday–Sunday)

Compensation

Compensation: $24–$28/hour (based on experience) + commission for each student enrollment, with performance-based quarterly and annual incentives. Target annual compensation: $50,000–$74,000.

At Think Academy, we believe every student deserves a learning experience tailored to their unique strengths and goals. As an Enrollment Coordinator you\'ll be the first person families meet on their educational journey. By understanding each student\'s academic needs, you\'ll help parents identify the right programs and guide them through a welcoming, seamless enrollment experience.

This role is ideal for someone who enjoys building relationships, communicating with families, and making a meaningful impact through education. You\'ll also collaborate closely with teachers and campus staff to ensure every family receives exceptional support from their first visit onward.

Key Responsibilities

• Enrollment & Consultation
• Greet and consult with walk-in or online parents to understand student needs.
• Present Think Academy programs and recommend appropriate classes or learning paths.
• Support placement tests and trial classes, and guide parents through the enrollment process.
• Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
• Front Desk & Parent Communication
• Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
• Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
• Maintain a welcoming, organized, and professional front-desk environment.
• Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
• Operations & Team Collaboration
• Assist with campus events, workshops, and open houses.
• Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.

Required Qualifications

• Fluency in both English and Mandarin.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Passion for education and helping students succeed.

Preferred Qualifications:

• Bachelor\'s Degree
• Experience in admissions, education, customer service, retail, hospitality, or consultative sales.
• Experience meeting performance or enrollment goals.

Why Join Think Academy

• Meaningful work that impacts students’ academic growth.
• Supportive, collaborative, and growth-oriented team environment.
• Career development opportunities in education operations and manageme