School Learning Consultant and Coordinator [Mandarin Required]

Think Academy U.S; Cupertino (CA); On-site; USD 50,000 - 74,000; Full time

Benefits offered by this job

Career development opportunities

Supportive team environment

Meaningful work impacting academic growth

Job summary

Think Academy U.S is seeking a School Learning Consultant and Coordinator in Cupertino, CA. This full-time role requires a bilingual individual fluent in English and Mandarin who can guide families through program options and ensure a positive experience for new and existing students. The ideal candidate will possess a Bachelor's degree, excellent communication skills, and the ability to multitask in a dynamic environment. Competitive compensation includes a base hourly rate of $20–$28 plus performance-based commission, targeting an annual income of $50K-$74K.

Qualifications

• Bilingual in English and Mandarin required.
• Excellent interpersonal and communication skills.
• Organized and detail-minded, able to multitask.

Responsibilities

• Greet and consult with parents to understand student needs.
• Support placement tests and trial classes.
• Serve as the first point of contact for parents and visitors.

Skills

Bilingual in English and Mandarin

Interpersonal skills

Communication skills

Organizational skills

Detail-oriented

Multitasking

Education

Bachelor’s degree

Job description

School Learning Consultant and Coordinator [Mandarin Required]

Location: San Jose, CA

Type: Full-Time | 40 hrs/week (Wednesday–Sunday)

Compensation: $20–$28/hour + performance-based commission, targeted $50K-$74K/year

Start Date: May 2026

About the Role

The School Advisor and Coordinator represents the image of Think Academy — responsible for welcoming new families, guiding them through program options, and ensuring that both new and existing students enjoy a positive, supportive experience at the campus. This role combines front-desk professionalism, parent communication, and enrollment conversion.

Key Responsibilities

• Enrollment & Consultation
• Greet and consult with walk‑in or online parents to understand student needs.
• Present Think Academy programs and recommend appropriate classes or long term or short term learning paths.
• Support placement tests and trial classes, and guide parents through the enrollment process.
• Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
• Front Desk & Parent Communication
• Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
• Handle class scheduling, student check‑in/out, and inquiries with warmth and efficiency.
• Maintain a welcoming, organized, and professional front‑desk environment.
• Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
• Operations & Team Collaboration
• Assist with campus events, workshops, and open houses.
• Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.

Qualifications

• Bachelor’s degree preferred; education, communication, or customer service background a plus.
• Bilingual in English and Mandarin required.
• Excellent interpersonal and communication skills — friendly, patient, and solution-oriented.
• Organized and detail‑minded, able to multitask in a fast‑paced environment.
• Passionate about education and providing great parent and student experiences.

Why Join Think Academy

• Meaningful work that impacts students’ academic growth.
• Supportive, collaborative, and growth‑oriented team environment.
• Career development opportunities in education operations and management.