Network Support Technician

East Lansing Public Schools; East Lansing (MI); On-site; USD 52,000 - 62,000; Full time

Job summary

East Lansing Public Schools is seeking a Network Support Technician 1.0 FTE in the Technology & Media Services Department to keep the district’s technology and networking running smoothly. You will serve as the primary contact for school staff and students, helping ensure educational technology and networking equipment function efficiently.

Key responsibilities include diagnosing issues, deploying and maintaining devices, printers, phones, and network infrastructure, coordinating with vendors,

Qualifications

• Associate degree in network management or a related field preferred.
• Experience with Microsoft AD, DNS, DHCP.
• Knowledge of Windows Server, Linux Server, and Hyper-V.
• Knowledge of Microsoft Intune and Entra.
• Knowledge of Google Admin Console.
• Knowledge of backup systems such as Synology Active Backup for Business or Veeam.
• Familiarity with PowerSchool SIS preferred.
• Strong interpersonal, problem-solving, and boundary-setting skills with the ability to communicate effectively both orally and in writing with individuals and groups at all levels of the organization.
• A high level of complex problem-solving skills is required due to the technical complexity of the problems in supporting multiple platforms.
• Demonstrates a commitment to continuous learning and excellent customer service.

Responsibilities

• Responds to technology issues in a timely manner and provides technical assistance to non-technical users.
• Installs, maintains, and upgrades PC workstation hardware, software, and peripheral devices; ensures devices are connected to the District network.
• Installs, maintains and updates Chromebook, laptop, desktop, and tablet devices hardware, software and its peripheral devices; ensures devices are connected to the District network.
• Performs diagnostic troubleshooting on multimedia equipment such as projectors, document cameras, audio equipment, docking stations and teacher station components.
• Assists with workstation image development and software installation.
• Assists with updates and configuration of network printers and print management software, including liaison with vendor’s field technician to coordinate printer repairs.
• Installs, maintains and updates telephones; ensures connectivity with District network.
• Assists with patch management and virus protection implementation and administration.
• Assists with network infrastructure maintenance and diagnostics of cabling, jacks, patch panels and racks.
• Demonstrates the ability to configure and support network electronics, including switches.
• Assists with backup jobs and rotations for network servers and data.
• Assists with server and SAN support.
• Demonstrates the ability to configure and support wireless systems.
• Maintains accurate inventory of devices, hardware, software, wireless and multimedia equipment.
• Performs, coordinates, and assists with projects, programs, activities, and events as assigned; assists other technical personnel with projects and tasks as needed.
• Performs other related duties as directed by supervisor.

Skills

Effective communication

Problem solving

Customer service

Team collaboration

Documentation

Education

Associate degree in network management or related field

Tools

Windows Server

Linux Server

Hyper-V

Intune

Entra

Google Admin Console

Synology Active Backup for Business

Veeam

PowerSchool SIS

Job description

Come Join Our Team!

POSITION: Network Support Technician – 1.0 FTE

LOCATION: Technology & Media Services Department

SALARY: $25-$30 per hour

WORK YEAR: 260 Days

START DATE: ASAP

REPORTS TO: Director of Technology and Media Services

APPLICATION DEADLINE: October 22, 2026 or until filled

General Summary

In alignment with the established policies and procedures of the East Lansing Public School District, the Network Support Technician works in conjunction with other IT department staff to ensure that the daily technology needs of the District do not go unresolved. This position serves as a primary point of contact for school staff and students, assisting with keeping educational technology and networking equipment working in an efficient manner. The duties listed below are not intended to be all-inclusive; rather, they are representative of some of the primary responsibilities associated with this position.

About the Role

1. Responds to technology issues in a timely manner and provides technical assistance to non-technical users.
2. Installs, maintains, and upgrades PC workstation hardware, software, and peripheral devices; ensures devices are connected to the District network. Performs diagnostic troubleshooting as needed.
3. Installs, maintains and updates Chromebook, laptop, desktop, and tablet devices hardware, software and its peripheral devices; ensures devices are connected to the District network. Performs diagnostic troubleshooting as needed.
4. Performs diagnostic troubleshooting on multimedia equipment, such as projectors, document cameras, audio equipment, docking stations and teacher station components.
5. Assists with workstation image development and software installation.
6. Assists with updates and configuration of network printers and print management software, including serving as a liaison between the user and vendor’s field technician to coordinate printer repairs.
7. Installs, maintains and updates telephones; ensures connectivity with District network.
8. Assists with patch management and virus protection implementation and administration.
9. Assists with network infrastructure maintenance and diagnostics of cabling, jacks, patch panels and racks.
10. Demonstrates the ability to configure and support network electronics, including switches.
11. Assists with backup jobs and rotations for network servers and data.
12. Assists with server and SAN support.
13. Demonstrates the ability to configure and support wireless systems.
14. Maintains accurate inventory of devices, hardware, software, wireless and multimedia equipment.
15. Performs, coordinates, and assists with projects, programs, activities, and events as assigned; assists other technical personnel with projects and tasks as needed.
16. Performs other related duties as directed by supervisor.

Education, Knowledge, and Skills Required

1. Associate degree in network management or a related field preferred.
2. Experience with and an understanding of Microsoft AD, DNS, DHCP.
3. Knowledge of Windows Server, Linux Server, and Hyper‑V.
4. Knowledge of Microsoft Intune and Entra.
5. Knowledge of Google Admin Console.
6. Knowledge of backup systems such as Synology Active Backup for Business or Veeam.
7. Familiarity with Student Information Systems; PowerSchool SIS preferred.
8. Strong interpersonal, problem-solving, and boundary-setting skills with the ability to communicate effectively both orally and in writing with individuals and groups at all levels of the organization, and the ability to listen and draw out necessary information from customers.
9. A high level of complex problem-solving skills is required due to the technical complexity of the problems in supporting multiple platforms. A lack of precedent occasionally necessitates development of creative solutions to problems.
10. Demonstrates a commitment to continuous learning.
11. Excellent customer service skills with regard to timeliness of response, meeting established quality standards, communication, and follow-up.
12. Demonstrated ability to work with confidential data.
13. The ability to frequently lift items up to 40 pounds is required.
14. The ability to frequently push items up to 220 pounds on a wheeled cart is required.

About Us

East Lansing Public Schools is a high-achieving, diverse district committed to excellence, equity, and belonging. Located in a vibrant university community and neighboring Michigan State University, ELPS benefits from multiple partnerships that enrich learning opportunities for students and staff. We offer rigorous academic programs, a strong commitment to the arts and athletics, and a focus on preparing students for college, careers, and civic life. Our dedicated staff foster inclusive, supportive learning environments where every student is valued and empowered to succeed. With engaged families and a collaborative culture, ELPS is proud to inspire lifelong learners and responsible global citizens.

Why Join ELPS

• Commitment to creating a positive learning experience for all students
• Diverse education community
• Competitive compensation and benefits
• Collaborative and supportive environment
• Robust professional development opportunities

Nondiscrimination

In compliance with Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Americans with Disabilities Act of 1990, it is the policy of the East Lansing Public Schools that no person shall on the basis of race, color, religion, national origin or ancestry, sex (including sexual orientation or transgender identity) , age, disability, height, weight, genetic discrimination, marital status, military status, or any other legally protected category be illegally excluded from participation in, be denied the benefits of, or be subjected to discrimination during any program, activity, or service or in employment. In accordance with Federal regulations, East Lansing Public Schools has appointed a Title IX Coordinator. Any questions, suggestions or complaints should be directed to:

Rulesha Glover-Payne

Chief Human Resources Officer and Title IX Coordinator

East Lansing Public Schools

6160 Towar Ave

East Lansing, Michigan 48823

Nurturing each child Educating all students Building world citizens