School IT Help Desk Specialist

The Learning Center; Florissant (MO); Sur place; USD 53 000 - 82 000; Plein temps

Résumé du poste

Hazelwood School District is seeking an IT Help Desk professional in Florissant, MO to serve as the first point of contact for staff and end-users. You will diagnose, troubleshoot, and resolve technical issues remotely, using HappyFox, while delivering customer-focused service and accurate information about district products and services.

The role requires a high school diploma and at least one year of technical support experience; Google Certification must be obtained within one year of

Qualifications

• One year of technical support experience.
• Strong interpersonal and communication skills.
• Ability to read, write and communicate effectively at an intermediate level.

Responsabilités

• Serve as primary point of contact for district staff and end-users seeking technical support.
• Diagnose and resolve issues remotely; guide users through resolutions step-by-step.
• Log, track, and update all support incidents in the ticketing system.
• Provide accurate information for district products and services and maintain SIS data.

Connaissances

Customer service

Technical troubleshooting

SIS knowledge

Formation

High School diploma or GED

Outils

HappyFox

Description du poste

Hazelwood School District is seeking an IT Help Desk professional in Florissant, MO to serve as the first point of contact for staff and end-users. You will diagnose, troubleshoot, and resolve technical issues remotely, using HappyFox, while delivering customer-focused service and accurate information about district products and services.

The role requires a high school diploma and at least one year of technical support experience; Google Certification must be obtained within one year of