School Clerical Supervisor

Hackley Community Care; Muskegon (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Meaningful setting

Team-based culture

Competitive pay

PTO and holidays

Bonuses

Job summary

Hackley Community Care is seeking a School Clerical Supervisor in Muskegon, MI. You will supervise clerical staff across school-based health sites, coordinate daily workflows, and support operational needs for the program.

Under the direct supervision of the School Mental Health Program Manager, you will lead, coach, and develop staff, ensure efficient clerical operations, and maintain patient information confidentiality in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum of three years of supervisory experience.
• Experience in healthcare, education, or customer service preferred.
• Strong interpersonal and communication skills required.
• Proficiency with Microsoft Office and ability to learn new systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide direct supervision, leadership, coaching, and support to clerical staff across School Wellness Program sites and related sites.
• Oversee daily clerical operations including staffing, scheduling, and workflows.
• Monitor staff performance, give feedback, conduct evaluations, and address performance concerns.
• Assist with recruitment, interviewing, onboarding, and training of clerical staff.
• Provide clerical coverage at school locations for urgent operational needs.
• Develop and improve workflows and processes for efficient school-based health operations.
• Coordinate with school staff and departments on supplies, badges, and facility requests.
• Support medical record organization, retention, retrieval, review, and release while maintaining confidentiality.
• Review payroll reports and assist with timekeeping accuracy.
• Promote excellent customer service aligned with HCC’s mission and patient-centered care.

Skills

Interpersonal skills

Communication skills

Staff coaching

Time management

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

School Clerical Supervisor
Job Type: Exempt /Full-Time
Location: Muskegon, MI

Why Join Hackley Community Care?
At Hackley Community Care, we are committed to providing high-quality, compassionate care to the communities we serve. As part of our school-based health team, you will play an important role in supporting access to healthcare services for students and families.

Job Summary:
Under the direct supervision of the School Mental Health Program Manager, the School Clerical Supervisor provides leadership and oversight for clerical operations across assigned school-based health sites. This position supervises clerical staff, coordinates daily workflows, supports operational needs, and ensures effective administrative support for HCC’s school-based programs.

The School Clerical Supervisor works collaboratively with HCC providers, school-based health staff, school personnel, students, families, and community partners to support the coordination and delivery of quality healthcare services within the school setting.

Perks & Benefits Include:

• A rewarding and meaningful practice setting
• Supportive, team-based work culture
• Competitive compensation
• Paid time off and paid holidays
• Quarterly performance bonuses
• Retirement plan with company contribution

What You'll Be Doing:

• Provide direct supervision, leadership, coaching, and support to clerical staff assigned to School Wellness Program sites, grant-funded school sites, and behavioral health-only sites.
• Oversee daily clerical operations, including staffing coverage, scheduling, workflow processes, and operational needs.
• Monitor staff performance, provide feedback, complete evaluations, and address performance concerns as needed.
• Assist with recruitment, interviewing, onboarding, and training of new clerical team members.
• Provide clerical coverage at school locations when urgent operational needs arise.
• Develop and improve workflows, procedures, and processes to support efficient school-based health operations.
• Coordinate with school staff and HCC departments regarding operational needs, including supplies, badges, key cards, and facility requests.
• Support medical record organization, retention, retrieval, review, and release processes while maintaining confidentiality.
• Review payroll reports and assist with timekeeping accuracy.
• Promote excellent customer service and support HCC’s mission, values, and commitment to patient-centered care.
• Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and HCC policies.

Job Qualifications

• High school diploma or equivalent required.
• College degree preferred and/or a minimum of three years of experience.
• Previous supervisory experience.
• Experience working in healthcare, education, or a customer service environment preferred.
• Strong interpersonal and communication skills.
• Proficiency with Microsoft Office products and ability to learn new technology systems.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Special Skills & Abilities

• Strong leadership, mentoring, and coaching skills.
• Excellent decision-making and problem-solving abilities.
• Ability to work independently while collaborating effectively with multidisciplinary teams.
• Ability to build and maintain positive relationships with employees, school personnel, students, families, and community stakeholders.
• Ability to adapt to changing priorities and manage multiple competing demands.
• Commitment to creating a positive work environment and supporting HCC’s mission.