Medical Receptionist

Hackley Community Care; Muskegon (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and DIS

Paid Time Off (PTO)

Paid holidays

Quarterly bonus opportunities

Professional growth opportunities

Job summary

Hackley Community Care is seeking a Medical Receptionist to be the first point of contact for patients in Muskegon, MI. You will register patients, verify demographics and insurance, schedule visits, and collect copayments while maintaining confidentiality and a compassionate, patient-focused approach.

Under the Patient Access Manager, you will support a multidisciplinary team, ensure accurate records, provide forms, and help patients navigate care with professional, courteous service in a busy

Qualifications

• High school diploma or equivalent.
• One year of medical office or healthcare experience preferred.
• Experience with electronic health record (EHR) systems preferred.

Responsibilities

• Register patients and collect/update demographic and insurance information.
• Schedule appointments and collect copayments and patient balances.
• Obtain information needed for medical documentation and ensure forms are provided.
• Maintain confidentiality of patient information and adhere to privacy regulations.
• Provide friendly, professional front-desk support and customer service to patients and families.

Skills

Organizational skills

Communication

Customer service

Fast-paced environment

Teamwork

Confidentiality

Compassionate care

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Medical Receptionist
Job Type: Full-Time
Location: Muskegon, MI
Schedule:

• Monday: 7:00 AM - 6:00 PM
• Tuesday: 7:00 AM - 6:00 PM
• Friday: 8:00 AM - 7:00 PM

Position Summary:

Under the direct supervision of the Patient Access Manager and as a member of a multidisciplinary healthcare team, the Medical Receptionist serves as an important first point of contact for patients receiving care.
The Medical Receptionist is responsible for providing friendly, professional, and efficient front-desk support while ensuring patient information is accurate and complete. Responsibilities include registering patients, collecting and updating demographic and insurance information, scheduling appointments, collecting copayments and outstanding balances, obtaining information needed for medical documentation, and ensuring patients receive the appropriate forms and information.

Why Join Hackley Community Care?

At Hackley Community Care (HCC), you'll be part of a compassionate team dedicated to improving the health and well-being of our community. We value our employees and offer a comprehensive benefits package, including:

• Medical, dental, vision, life, and disability insurance
• Generous Paid Time Off (PTO)
• Paid holidays
• Quarterly bonus opportunities
• Opportunities for professional growth and development
• Register patients and accurately collect demographic and insurance information.
• Verify and update patient insurance and contact information.
• Schedule and coordinate patient appointments.
• Collect copayments, patient balances, and other applicable fees.
• Provide patients with appropriate forms and assist with completing required documentation.
• Collect information necessary for accurate patient records and documentation.
• Maintain confidentiality of patient information and adhere to privacy regulations and organizational policies.
• Provide professional, compassionate customer service to patients and families.
• Communicate effectively with providers, clinical staff, and other members of the healthcare team.
• Assist team members as needed to support efficient daily operations.
• Perform other duties as assigned.

Job Qualifications:

• High school diploma or equivalent.
• One year of medical office or healthcare experience preferred.
• Experience with electronic health record (EHR) systems preferred.

Skills & Abilities:

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Exceptional customer service skills with a welcoming, patient-focused approach.
• Ability to accurately complete tasks in a fast-paced healthcare environment.
• Ability to work effectively as part of a multidisciplinary team.
• Dependable, motivated, and willing to assist team members as needed.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Commitment to providing compassionate and respectful care to underserved and diverse patient populations.

About Hackley Community Care:

Hackley Community Care is committed to providing high-quality, patient-centered healthcare services to our community. We foster a supportive, inclusive workplace where employees are empowered to make a meaningful difference in the lives of those we serve.
Hackley Community Care is an Equal Opportunity Employer.