Scholarship Operations Coordinator

Native Forward Scholars Fund; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Native Forward Scholars Fund in Albuquerque, NM seeks a Scholarship Operations Assistant to provide admin and customer service support to the Scholarship Operations team. You will answer inquiries, assist applicants and scholars, process correspondence, and help ensure timely, accurate scholarship services aligned with our mission.

Under supervision, you will handle intake, filing, data entry, and basic tech troubleshooting for online applications.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Six months of customer service or administrative experience preferred.
• Strong communication and friendly customer service.
• Basic computer skills including email and data entry.
• Valid driver’s license.
• Pre-employment drug/alcohol screen and background check required.

Responsibilities

• Serves as a first point of contact for applicants and scholars by answering phones, responding to emails, and addressing inquiries professionally.
• Provides basic information regarding scholarship applications, deadlines, and required documents.
• Assists students with online scholarship applications and troubleshooting basic technical issues.
• Corresponds with applicants, recipients, and institutions regarding status and requests.
• Prepares and sends correspondence, including emails, letters, and mailed documents.
• Supports intake, organization, and tracking of scholarship documents to ensure complete files.
• Performs basic data entry, record updates, and document filing.
• Maintains confidential student files per FERPA and compliance requirements.
• Assists with mailing scholarship checks and materials to institutions and students.
• Enters check and mailing information into logs and databases under supervision.
• Supports inventory tracking and mailing coordination for graduation stole distribution.
• Provides general office support and assists with special projects as needed.
• Works with the team to meet deadlines and support daily operations.
• Represents Native Forward professionally to students, families, and partners.
• Performs other duties as assigned.

Skills

Customer service

Office administration

Data entry

Microsoft Word

Communication skills

Education

High school diploma

Tools

Word

Excel

Access

PowerPoint

Job description

Native Forward Scholars Fund in Albuquerque, NM seeks a Scholarship Operations Assistant to provide admin and customer service support to the Scholarship Operations team. You will answer inquiries, assist applicants and scholars, process correspondence, and help ensure timely, accurate scholarship services aligned with our mission.

Under supervision, you will handle intake, filing, data entry, and basic tech troubleshooting for online applications.