Scholarship & Grants Support Specialist

ITCO Solutions, Inc.; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ITCO Solutions, Inc. in Tallahassee seeks Customer Service Specialists to help students seeking information about scholarships and grants. You will answer calls, provide accurate guidance, and ensure a positive experience on every interaction.

The role requires a high school diploma or GED, strong verbal and written communication, and the ability to stay calm under pressure. Prior call center or customer service experience is a plus, and a consistent work history is required.

Qualifications

• High school diploma, GED, or equivalent.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in challenging situations.
• Comfortable using computers and learning new systems.
• Previous customer service or call center experience is a plus.
• Strong and consistent employment history is required.

Responsibilities

• Answer inbound customer calls and provide helpful, professional assistance.
• Respond to questions regarding scholarships and grants.
• Assist customers who may be stressed or frustrated with patience and professionalism.
• Navigate computer systems and accurately document customer interactions.
• Provide a positive customer experience on every call.

Skills

Verbal communication

Written communication

Patience

Calm under pressure

Customer service experience

Education

High school diploma or GED

Job description

ITCO Solutions, Inc. in Tallahassee seeks Customer Service Specialists to help students seeking information about scholarships and grants. You will answer calls, provide accurate guidance, and ensure a positive experience on every interaction.

The role requires a high school diploma or GED, strong verbal and written communication, and the ability to stay calm under pressure. Prior call center or customer service experience is a plus, and a consistent work history is required.