SCHEDULING UNIT SUPERVISOR

City of New York; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of New York's Office of Child Support Services is seeking a Clerical Associate III to supervise a scheduling unit and support clerical staff. You will manage work assignments, use systems like FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK, and handle inquiries, mail, and reporting.

Under supervision, you will provide training, monitor time and leave, assist with inventory, and ensure coverage for clerical tasks. Prior clerical experience and HS diploma required.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Responsibilities

• Supervise and schedule work assignments to clerical staff; ensure coverage for clerical activities.
• Review and update scheduled client appointment data in various systems (FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK).
• Answer/respond to telephone calls regarding appointments, sanctions, and client inquiries; refer callers as needed.
• Compile daily/weekly reports; maintain rosters for cases assigned and completed.
• Provide staff training and feedback on policies and procedures.
• Monitor time and leave; assess subordinate performance.
• Assist with inventory of supplies and forms; support annual inventory process.
• Provide coverage for clerical tasks as needed.

Skills

Typing 100 WPM

Clerical experience

Education

High school diploma or equivalent

Tools

FRED

NYCWAY

ASSETS

WMS

ECFS

CS TRACK

Job description

CANDIDATE MUST BE PERMANENT IN THE CLERICAL ASSOCIATE TITLE.

The Office of Child Support Services (OCSS) primary goal is to ensure that children are financially supported by both parents. OCSS accomplishes this by locating non-custodial parent (NCP), establishing paternity and child support orders, and collecting and disbursing child support funds to those children. OCSS also services NCPs who are unable to provide financial support due to unemployment and/or being underemployed, by partnering with community-based organizations which offer educational, training, and job placement services for eligible parents. Enforcing and establishing child support orders, combined with employment and other support, assists impoverished families gain financial independence and become self-sufficient.

The OCSS Borough Offices are the point of entry into the child support system for custodial parents who are cash assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the non-custodial parent whereabouts are or become known, cases are referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposition of the agency to collect such monies.

Under supervision of the Office Manager (Principal Administrative Associate I) with latitude for independent judgment, the Clerical Associate III functions as the Borough Office Clerical Supervisor, responsible for the supervision of a support staff engaged in the clerical functions for The Intake / Clerical staff.

The Office of Child Support Services (OCSS) is recruiting (1) one Clerical Associate III to function as a Scheduling Unit Supervisor who will:

• Supervise and schedule work assignments to all clerical support staff; ensures that coverage is available for all clerical activities.
• Utilizes various systems applications to review and/or update as necessary, based on scheduled client appointments and/or walk-ins / call-ins, such as FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK, etc. Conducts scanning and indexing of client documents to various applications, as necessary.
• Answer / respond to telephone calls regarding scheduled appointments, sanctions and other assorted client inquiries. Refers caller to other departments when appropriate. Receives and process hard and electronic mail & faxes, including CS Track, as needed.
• Compile daily / weekly statistical reports by summarizing data tallies and other accumulated data; prepares and updates rosters to keep control on all cases assigned and completed
• Provides staff “elbow” training and provides feedback / suggestions on modification of policies and procedures.
• Monitor time and leave and rates the performance of subordinates.
• Assist with ensuring office inventory of supplies, and clients forms / written materials are adequately stocked. Assist with annual inventory protocol.
• Provide coverage for all clerical tasks, when necessary. Preform other routine clerical functions as assigned.

CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.