Clerical Scheduling Lead — Child Support Services

City of New York; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of New York's Office of Child Support Services is seeking a Clerical Associate III to supervise a scheduling unit and support clerical staff. You will manage work assignments, use systems like FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK, and handle inquiries, mail, and reporting.

Under supervision, you will provide training, monitor time and leave, assist with inventory, and ensure coverage for clerical tasks. Prior clerical experience and HS diploma required.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Responsibilities

• Supervise and schedule work assignments to clerical staff; ensure coverage for clerical activities.
• Review and update scheduled client appointment data in various systems (FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK).
• Answer/respond to telephone calls regarding appointments, sanctions, and client inquiries; refer callers as needed.
• Compile daily/weekly reports; maintain rosters for cases assigned and completed.
• Provide staff training and feedback on policies and procedures.
• Monitor time and leave; assess subordinate performance.
• Assist with inventory of supplies and forms; support annual inventory process.
• Provide coverage for clerical tasks as needed.

Skills

Typing 100 WPM

Clerical experience

Education

High school diploma or equivalent

Tools

FRED

NYCWAY

ASSETS

WMS

ECFS

CS TRACK

Job description

The City of New York's Office of Child Support Services is seeking a Clerical Associate III to supervise a scheduling unit and support clerical staff. You will manage work assignments, use systems like FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK, and handle inquiries, mail, and reporting.

Under supervision, you will provide training, monitor time and leave, assist with inventory, and ensure coverage for clerical tasks. Prior clerical experience and HS diploma required.