Program Liaison

NYC Department of Social Services; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

NYC Department of Social Services (DSS) seeks a Clerical Associate to support Customized Assistance Services (CAS). Under office supervision, the role coordinates clerical tasks, processes housing referrals, and tracks client information across ACCESS, AWARE, and related databases.

The position emphasizes responding to inquiries from hospitals and agencies, indexing forms, and maintaining client records, with clear opportunities for professional growth within the CAS program.

Qualifications

• Typing speed: minimum 100 keystrokes per minute.

Responsibilities

• Provide essential clerical support to CAS program areas: referrals for housing, psychiatric evaluations, and software user support.
• Respond to information/service requests from a wide variety of agencies including city hospitals and NYC agencies.
• Process images and index SSI maximization consent forms; provide status updates on NY/NY 2010E applications and housing vacancy lists.
• Maintain liaison with community organizations and intra-agency program areas; track, report, and convey information as needed.

Skills

Typing 100 wpm

Education

High school diploma

Job description

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Customized Assistance Services (CAS) helps Human Resources Administration (I-IRA) clients with health and/or mental challenges achieve the highest level of function and self-sufficiency by providing integrated clinical, vocational, and support services. CAS collaborates with governmental and non-governmental service providers to create and refine programs to maximize client outcomes.

Under the direct supervision of the Office Manager with some latitude for independent initiatives and judgment, performs clerical work to support CAS initiatives impacting community-based programs and other agencies. The incumbent facilitates provision of services to CAS customers contributing to the improvement of community-based services.

Customized Assistance Services (CAS) is requesting authorization to hire one (1) Clerical Associate III to function as the Program Liaison who will:

• Provide essential clerical support services to CAS program areas that require assistance with referrals for housing, psychiatric evaluations, and user support for CAS computer software programs. These are entered into ACCESS, AWARE, and other databases for processing and related work by the respective program areas.
• Respond to requests for information/services from a wide variety of agencies including city hospitals, state psychiatric centers, other NYC agencies and community-based programs.
• Process images and index SSI maximization consent forms; provide clients and social workers with status of NY/NY 2010E applications as well as housing search (vacancy list). Track and record doctors' travel usage. Directs callers to the appropriate department/unit. Maintains customer records.
• Maintain liaison with community organizations external to HRA and intra-agency program areas, centers, units. Responsible for networking, tracking, reporting, researching, and conveying information as needed.

Hours/Shift: 9:00am-17:00pm (Flexible)

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.