Scheduling Support Specialist PT

Rela Language Professionals; Salt Lake City (UT); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

In-office work in Murray, UT

Competitive hourly rate $21–$24

Job summary

Rela Language Professionals is seeking a Scheduling Support Specialist to coordinate interpretation appointments and ensure top-quality language services. You will act like an air-traffic controller for interpreters across multiple locations, handling scheduling, communication, and on-demand requests.

The role requires adapting to fast-paced environments, meticulous attention to detail, and strong customer service, with in-office work in Murray, Utah.

Qualifications

• Proven ability to excel under pressure in fast-paced environments.
• Love for solving complex puzzles and making things work.
• Thrive in rapidly changing situations and schedule coordination.
• Match interpreters to requests efficiently, like high-score matching in a game.
• Strong problem-solving skills and a positive, solutions-focused attitude.
• Excellent attention to detail and accuracy for logistics.

Responsibilities

• Oversee and manage calendaring scheduling system for interpretation.
• Perform follow-up, reporting and documenting measures.
• Maintain clear communication across email, text, chat, and phone for task completion.
• Provide excellent customer service to clients and interpreters.
• Coordinate interpreter assignments and communicate updates to clients & interpreters.
• Handle last-minute requests and ensure on-demand services.
• Resolve scheduling conflicts professionally and efficiently.

Skills

Multitasking

Problem solving

Attention to detail

Communication skills

Scheduling software

Independent work

Flexibility

Customer service

Team collaboration

Job description

Are you a master multitasker with a knack for solving puzzles and mind games? Do you thrive in fast-paced high-energy environments where no two days are the same? If you're nodding your head, keep reading – we might just have the perfect role for you!

Your Role

As a Scheduling Support Specialist, you'll be the maestro of our interpretation operations. This fast-paced, dynamic role is crucial to ensuring our interpretation appointments are well-coordinated and our clients receive top-quality language services. Think air traffic controller, but instead of planes, you'll be intricately coordinating interpreters across multiple locations. It's high-pressure, challenging, and incredibly rewarding.

What You'll Do (Responsibilities And Duties)

• Oversee and manage our calendaring scheduling system for interpretation
• Perform follow-up, reporting and documenting measures
• Maintain clear, effective communication across multiple channels, including email, text, chat, and phone, to ensure the successful completion of each task
• Be the friendly voice on the phone and provide exceptional customer service to clients and interpreters that leaves everyone smiling
• Proactively coordinate interpreter assignments and communicate updates to clients & interpreters
• Handle last-minute requests and ensure seamless on-demand services
• Resolve scheduling conflicts with the finesse of a diplomat, professionalism and efficiency

The Fine Print

• This is a Part-Time, hourly position that will require in-office work in our MURRAY UTAH OFFICE.
• This job is in on location in our Murray Utah office, and you must be willing to commute and have reliable transportation.
• Must be able to self-motivate and work productively, independently and alone.
• Hourly Rate: $21-24/hr Depending on Qualifications, Experience, Assessments, Etc.
• Potential for working more hours as needs increase.
• The schedule will generally include Sundays, with occasional Saturdays or holidays as needed.
• 90-day probationary period followed by a performance review
• Although there may be remote work opportunities, we prefer you work in office most of the time and this should be your expectation if you apply.

About RELA

RELA Language Professionals provides interpretation and document translation services in over 80 languages, facilitating communication in healthcare and other community, business and legal settings, by enabling language access for Limited English Proficient individuals in our communities while simultaneously helping our clients effectively reach, serve, communicate seamlessly and foster understanding with each other through our interpreters and translators. We support our language professionals by providing professional work opportunities for them to serve their local communities and foster a supportive network for language professionals to excel in their skills and careers with ongoing professional development.

Why RELA?

We're more than just another interpretation and translation agency. Ultimately, our vision is to transcend language to empower and unite humanity. Our mission is to drive the advancement of and revolutionize the language services industry, set new standards, enable authentic, seamless and meaningful communication by delivering unparalleled interpreters and translators, to empower voices across languages, and cultivating a community of growth, innovation, and excellence, where our employees, interpreters, clients, and Limited English Proficient individuals can thrive.

Join Us!

By joining RELA, you're not just taking on a scheduling role – you're becoming a vital part of that mission.

Requirements

What You'll Need (Requirements and Skills):

• Proven ability to excel under pressure in fast-paced environments
• A love for solving complex puzzles and problems and just making things work
• Thrive and adapt in rapidly changing situations
• Thrive on the intellectual challenge of efficiently matching interpreters to job requests, akin to achieving a high score in a game
• Problem-solving: Being able to quickly pivot and find a satisfactory solution when a task doesn’t go as planned. All with a smile!
• Eagle-eyed meticulous attention to detail and accuracy
• Special Sense of Geography and Logistics: Utilize a strong sense of local geography for logistical efficiency of interpreters’ assignments, considering the convenience of both clients and interpreters and knowing client and interpreter locations and status
• Multitasking & Time Management: Meticulously organize and monitor workflow Efficiently manage multiple simultaneous tasks, prioritize under pressure, and work within tight deadlines
• Critical thinking Skills: Apply logic and reasoning in scheduling efficiency that will result in a higher number of appointments covered
• Excellent communication skills across multiple channels
• Proficiency in relevant scheduling software and tools
• A collaborative, positive attitude that lifts up the whole team
• Unwavering commitment to confidentiality and professionalism
• Flexibility to adapt to changing schedules and responsibilities
• Take Initiative: Ability to work independently and take ownership of tasks
• Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges
• A mind for strategy and efficiency, always looking for ways to optimize processes
• Displays cultural sensitivity and respect for diversity
• Work productively and stay on task and be self-motivating
• Work independently and make decisions without guidance
• Live in or near Murray Utah within reasonable commuting distance with reliable transportation to and from our office
• Training must be completed in person in office