Interpreting Scheduling Coordinator

LTC Language Solutions; Indianapolis (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401k match

PTO

Paid holidays

Parental leave

Medical/dental/vision

Voluntary benefits

Job summary

LTC Language Solutions is seeking an Interpreting Scheduling Coordinator who is passionate about language access, thrives in a fast-paced environment, and excels at managing multiple priorities while delivering exceptional customer service.

The role involves coordinating calls, data entry, and scheduling for both same-day and future language requests, with direct communication to interpreters and clients to ensure accurate availability and confirmations.

Qualifications

• 2+ years of scheduling coordination experience.
• 2+ years of telephone customer service experience.
• Passionate about providing language access.

Responsibilities

• Answer phones and take requests from clients.
• Data entry of appointment information.
• Provide phone customer service to clients, vendors and interpreters.
• Schedule appointments for same day and future appointments for foreign language requests.
• Communicate with interpreters regarding available appointments.
• Provide confirmations and appointment information to clients via email and phone.
• Update interpreter and client information in LTC’s database.
• Ensure language access is provided.
• Build relationships with interpreters and clients to provide exceptional customer service.

Skills

Attention to detail

Multitasking

Customer service

Accuracy

Education

Degree preferred

Tools

MS Office

Language agency experience

Job description

Description

LTC Language Solutions is seeking an Interpreting Scheduling Coordinator who is passionate about language access, thrives in a fast-paced environment, and excels at managing multiple priorities while delivering exceptional customer service. The ideal candidate is adaptable, eager to learn the operations of an interpreting agency, and capable of coordinating competing demands with accuracy and efficiency.

Here is what you get to do

• Answer phones and take requests from clients
• Data entry of appointment information
• Provide phone customer service to clients, vendors and interpreters
• Schedule appointments for same day and future appointments for foreign language requests
• Communicate with interpreters regarding available appointments
• Provide confirmations and appointment information to clients via email and phone
• Update interpreter and client information in LTC’s database
• Ensure language access is provided
• Build relationships with LTC’s interpreters and clients to provide exceptional customer service

Skills we Love

• Pays attention to the details
• Thrives juggling multiple projects simultaneously
• Customer service focused
• Works quickly and efficiently without error
• Flexibility
• Team player
• Extremely organized
• Believes in collaboration and working with teams

Requirements

• 2+ years of education, training, or professional work as a scheduling coordinator
• 2+ years of customer experience focused on telephone customer service
• Passionate about providing language access

Desired Experiences

• 1-2 years of professional interpretation experience
• Experience working with a language agency
• Degree preferred
• Excellent written and verbal communication skills
• Proficiency in MS Office suite
• Ability to learn new systems and programs quickly

LTC offers

• Company matched 401k program
• Competitive paid time off program
• Paid holidays
• Parental leave benefits
• Comprehensive insurance including medical, dental and vision
• Voluntary benefits available