Scheduling Supervisor – Home Care Experience Required

Always Best Care Senior Services - Dallas, TX; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Always Best Care Senior Services in Dallas, TX is seeking a Scheduling Supervisor with home care scheduling experience to lead daily operations and ensure reliable care for clients. The role requires steering a scheduling team, directing caregivers, and solving staffing challenges in a fast-paced environment.

The ideal candidate will have strong leadership, organizational, and communication skills, a proactive mindset, and the ability to maintain schedule accuracy while respecting client

Qualifications

• Previous scheduling experience in a non-medical home care or home health agency is REQUIRED.
• Strong supervisory/leadership background with scheduling management experience.
• Deep understanding of caregiver scheduling challenges in in-home care.
• Ability to direct caregivers, set expectations, and ensure accountability.
• Excellent organizational, communication, and problem-solving skills.
• Capable of managing multiple priorities in a fast-paced environment.
• Strong decision-making skills and independence.
• Experience handling difficult conversations and resolving conflicts.
• Experience with home care scheduling software; WellSky is a plus.
• Dependable, punctual, and proactive.
• Must be available to work one weekend day per month.

Responsibilities

• Oversee daily scheduling operations to ensure all client shifts are staffed.
• Supervise and guide scheduling team members to finish tasks accurately and on time.
• Provide clear instructions to caregivers regarding schedules and client needs.
• Identify staffing gaps and fill shifts proactively.
• Handle caregiver call-outs, schedule changes, and emergencies efficiently.
• Maintain communication with caregivers, clients, families, and staff.
• Monitor caregiver availability, attendance, and scheduling concerns.
• Match caregivers to clients based on fit and preferences.
• Address scheduling and performance concerns professionally.
• Anticipate challenges and develop solutions without management delay.
• Ensure scheduling procedures and policies are followed.
• Collaborate with management to improve efficiency and client satisfaction.
• Maintain accurate scheduling records in the scheduling software.

Skills

Scheduling leadership

Team supervision

Caregiver scheduling

Organizational skills

Communication skills

Problem solving

Multi-tasking

Decision making

Independent work

Conflict resolution

Tools

WellSky

Job description

Scheduling Supervisor – Home Care Experience Required

Always Best Care Senior Services | Dallas, TX

Schedule: Monday–Friday, with one weekend day required per month

About the Position

Always Best Care Senior Services is looking for an experienced, motivated, and dependable Scheduling Supervisor to lead our scheduling operations and help ensure our clients receive consistent, reliable care.

We're looking for someone who knows the home care industry, can think on their feet, and takes initiative without needing constant direction. The ideal candidate is a natural leader who is comfortable making decisions, directing caregivers, solving scheduling challenges, and keeping daily operations running smoothly.

This is a leadership position, not an entry-level scheduling role. Previous home care scheduling experience is required.

Key Responsibilities

• Oversee daily scheduling operations to ensure all client shifts are appropriately staffed.

• Supervise and provide direction to scheduling team members, ensuring tasks are completed accurately and on time.

• Provide clear instructions, expectations, and directives to caregivers regarding schedules, assignments, and client needs.

• Proactively identify staffing gaps and work to fill open shifts before they become urgent.

• Handle caregiver call-outs, schedule changes, and last-minute staffing emergencies efficiently.

• Maintain consistent communication with caregivers, clients, families, and administrative staff.

• Monitor caregiver availability, attendance, reliability, and scheduling concerns.

• Match caregivers with clients based on experience, qualifications, availability, and client preferences.

• Address scheduling and caregiver performance concerns professionally and promptly.

• Anticipate scheduling challenges and develop solutions rather than waiting for management intervention.

• Ensure scheduling procedures and company policies are consistently followed.

• Collaborate with management to improve scheduling efficiency, caregiver retention, and client satisfaction.

• Maintain accurate scheduling records and documentation in the company's scheduling software.

Required Qualifications

• Previous scheduling experience in a non-medical home care or home health agency is REQUIRED.

• Prior supervisory, team lead, or scheduling management experience strongly preferred.

• Strong understanding of caregiver scheduling, shift coverage, and the challenges of providing in-home care.

• Ability to confidently lead caregivers, provide direction, and hold team members accountable.

• Excellent organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities and remain composed in a fast-paced environment.

• Strong decision-making skills and the ability to work independently.

• Comfortable handling difficult conversations with caregivers and resolving conflicts.

• Experience with home care scheduling software; WellSky experience is a plus.

• Must be dependable, punctual, and proactive.

• Must be available to work one weekend day per month.

What We're Looking For

We need someone who takes ownership of their department. A successful Scheduling Supervisor doesn't wait to be told that a shift needs coverage, a caregiver needs follow-up, or a scheduling issue needs attention.

You should be someone who:

• Takes initiative and follows through without repeated reminders.

• Can confidently give caregivers direction while maintaining professionalism and respect.

• Holds themselves and their team accountable.

• Stays ahead of scheduling needs instead of constantly reacting to emergencies.

• Understands the importance of reliable staffing and how it directly impacts our clients.

• Knows when to make independent decisions and when to escape concerns to management.

Why Join Always Best Care?

At Always Best Care Senior Services, we take pride in providing dependable, compassionate care to seniors and their families. Our scheduling department plays a critical role in making that possible.

We're looking for a strong leader who wants to make a meaningful impact, support our caregivers, and contribute to a team that values accountability, communication, and quality care.

Please note: Applicants without previous home care or home health scheduling experience will not be considered.