Scheduling Supervisor

Hartford HealthCare; East Hartford (CT); On-site; USD 60,000 - 70,000; Full time

Job summary

Hartford HealthCare is seeking a Scheduling Supervisor to lead daily scheduling operations for Home Health or Hospice services. This role oversees scheduling staff, coordinates patient service coverage, and ensures efficient delivery based on patient needs and staff availability.

The ideal candidate will have an Associate degree in a related field, 3+ years in healthcare office experience, and familiarity with scheduling systems such as Home Care Home Base (HCHB).

Qualifications

• Associate degree or higher in a related field is required/preferred.
• Experience in healthcare scheduling or office operations.
• Familiarity with Home Care Home Base (HCHB) or similar scheduling systems.

Responsibilities

• Lead and supervise the scheduling team, ensuring timely response to calls and service requests.
• Oversee daily scheduling to ensure patient visits are staffed efficiently.
• Train, mentor, onboard, and support scheduling staff.
• Maintain staff and contract clinician schedules and availability.
• Collaborate with Intake and Clinical teams to match staffing with referrals.
• Monitor scheduling workflows, visit assignments, and changes.

Skills

Scheduling coordination

Team supervision

Healthcare administration

HCHB familiarity

Microsoft Office

Education

Associate degree in Business/Healthcare Administration

Bachelor's degree preferred

Tools

Home Care Home Base (HCHB)

Job description

Location Detail: 60 Hartland St E. Hartford (10630)

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Scheduling Supervisor.

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients’ families.

The Scheduling Supervisor is responsible for leading the daily scheduling operations for a Home Health or Hospice agency. This role oversees scheduling staff, coordinates patient service coverage, manages workflow within Home Care Home Base (HCHB), and ensures services are delivered efficiently based on patient needs and staff availability. The Scheduling Supervisor serves as a key resource for clinical teams, scheduling staff, contract personnel, and patients while maintaining a high level of service and operational excellence.

Key Responsibilities

• Lead and supervise the scheduling team, ensuring timely response to incoming calls and service requests.
• Oversee daily scheduling operations to ensure patient visits are staffed appropriately and efficiently.
• Train, mentor, onboard, and provide ongoing support to scheduling staff.
• Maintain staff and contract clinician schedules, availability, productivity, and skill set information.
• Partner with Intake and Clinical teams to identify staffing solutions for new patient referrals.
• Monitor and manage scheduling workflows, including visit assignments, schedule changes, missed visits, caseload reassignments, and service recertifications.
• Support clinical leadership by ensuring timely completion of scheduling-related tasks and workflows.
• Communicate effectively with staff regarding scheduling expectations, deadlines, and patient care coordination.
• Build and maintain positive working relationships with employees, contract staff, patients, families, and referral sources.
• Analyze staffing needs and provide recommendations to support operational demands.

Qualifications

• Associate degree in Business, Healthcare Administration, Medical Office Management, or a related field required.
• Bachelor's degree preferred.
• Minimum of 3 years of office experience in a healthcare setting required.
• Prior experience in home health, hospice, scheduling, staffing coordination, or healthcare operations preferred.
• Experience supervising or leading a team preferred.Familiarity with Home Care Home Base (HCHB) or other healthcare scheduling systems preferred.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and healthcare-related software applications.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.

We take great care of careers

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.