Scheduling Specialist (Otolaryngology)

15 Gundersen Lutheran Admin Svcs; La Crosse (WI); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Health insurance

Wellness programs

Tuition reimbursement

Job summary

Gundersen Health System in La Crosse, WI is seeking a Scheduling Specialist for the Otolaryngology unit. The role focuses on friendly patient interactions and precise appointment scheduling, with on-site training followed by remote eligibility after training.

You will work a 40-hour week, Monday–Friday, 8am–5pm, in a role that values empathy, organization, and clear communication. Starting pay is $17.93/hour plus potential increases for experience, with strong benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• 1 year of office experience with customer service.
• Strong organization and communication skills.
• Medical terminology and healthcare experience is a plus.

Responsibilities

• Provide scheduling of patient appointments with accurate details.
• Deliver excellent first and last impressions with top-tier customer service.
• Collaborate with providers and staff to support patient health journeys.

Skills

Customer service

Communication

Organization

Medical terminology

Education

High School Diploma or equivalency

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. Scheduled Weekly Hours: 40 We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

We are hiring for a Scheduling Specialist in our Otolaryngology unit! We are seeking a motivated individual with strong phone etiquette, excellent interpersonal and communication skills, and a high level of attention to detail. This role requires the ability to multitask effectively while providing exceptional service. The Scheduling Specialist works directly with patients and is responsible for accurately scheduling appointments.

What's Available: 1.0 FTE (40 hours weekly) Shift: Monday-Friday, Primary hours between 8am-5pm Location: La Crosse, WI for onsite training Remote eligible after training Department: Otolaryngology

What you will do:

Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top level customer service. Partner with a team of providers, medical professionals and managers who are here to support your success and that of our patients in their health journeys. Provide customer service to patients by helping schedule appointments

What you will get:

• Starting pay of $17.93/hour + more for experience!
• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Career Growth/CDC - Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career

What you need:

• High School Diploma or equivalency
• 1 year experience in an office setting requiring customer service responsibilities
• Strong organization and communication skills
• Medical terminology and healthcare experience is a plus!

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities. If you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer

Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career a love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect:

Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth Culture that encourages self-care and provides you with opportunities to be your best self at work and at home Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are.

Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.