Scheduling Specialist II

UVM Health; Burlington (VT); On-site; USD 25,000 - 30,000; Full time

Job summary

UVM Health in Burlington, VT seeks a Scheduling Specialist I to coordinate patient appointments in clinics, in person or by phone, using our scheduling system. You triage patient issues, arrange related tests, and provide precise patient instructions to ensure smooth care delivery.

The role requires effective communication and the ability to build collaborative relationships with peers, patients, providers, and visitors, both onsite and over the phone.

Qualifications

• High school diploma or equivalent.
• At least six months of Scheduling Specialist I experience.

Responsibilities

• Schedule simple and complex patient appointments in person or by phone using the scheduling system.
• Triage patient problems and coordinate related tests and procedures.
• Provide clear patient instructions and ensure positive outcomes.
• Develop collaborative relationships with peers, patients, providers and visitors.

Skills

Scheduling appointments

Communication

Interpersonal skills

Collaboration

Education

High school diploma

Job description

JOB DESCRIPTION:

Performs scheduling and coordinates simple and complex patient appointments for respective clinics, both in person and over the telephone using an automated patient scheduling system. He/she triages patient problems, schedules any related tests and procedures and provides appropriate patient instructions. Ability to communicate in an effective and competent manner to ensure a positive outcome in person or on the phone. Develops collaborative relationships with peers, patients, providers and visitors.

EDUCATION:

Must possess a high school diploma or equivalent.

EXPERIENCE:

At least six months of experience as a Scheduling Specialist I.