Scheduling Specialist

Bryan Health; Kearney (NE); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Bryan Health in Nebraska is seeking a Scheduling Clerk to facilitate patient access by coordinating outpatient and inpatient appointments, procedures, and admissions with accuracy and courtesy.

You will collect demographic, insurance, and appointment details in electronic systems, share preparation and arrival instructions, and support referrals while maintaining confidentiality and compliance with policies.

Qualifications

• High school diploma or equivalent required; healthcare scheduling experience preferred.
• Must be 19 years of age to witness legal consents.

Responsabilités

• Schedule outpatient, inpatient, and procedural appointments based on provider orders and patient preferences.
• Collect and enter accurate demographic, insurance, and appointment information into electronic systems.
• Communicate preparation instructions, arrival details, and follow-up information to patients or representatives.
• Receive and process referrals and physician orders via phone, fax, or electronic workflows.
• Coordinate with provider offices and departments to resolve missing or incomplete scheduling information.
• Respond to inbound and outbound calls, messages, and inquiries using approved communication tools.

Connaissances

Scheduling

Customer Service

Data Entry

Communication

Formation

High school diploma or equivalent

Outils

EHR systems

Description du poste

Facilitates patient access to care by scheduling appointments, procedures, and admissions accurately and efficiently. Collects and documents demographic, insurance, and appointment information while coordinating with patients, provider offices, and internal teams. Communicates preparation instructions, arrival details, and financial expectations to support care readiness. Delivers consistent customer service while maintaining confidentiality and compliance with established policies.

• *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• *Schedules outpatient, inpatient, and procedural appointments based on provider orders and patient preferences.
• *Collects and enters accurate demographic, insurance, and appointment information into electronic systems.
• *Communicates preparation instructions, arrival details, and follow‑up information to patients or representatives.
• *Receives and processes referrals and physician orders through phone, fax, or electronic workflows.
• *Coordinates with provider offices and departments to resolve missing or incomplete scheduling information.
• *Responds to inbound and outbound calls, messages, and inquiries using approved communication tools.
• *Supports pre‑registration activities, including outbound calls and verbal consent as applicable.
• *Identifies uninsured or self‑pay patients and initiates referral to financial assistance resources.
• *Maintains productivity, quality, and service standards in a fast‑paced scheduling environment.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. Experience in healthcare scheduling, patient access, or customer service operations preferred. Must be 19 years of age to witness legal consents.