Scheduling & Location Coordinator

Kids for the Future; Kernersville (NC); On-site; USD 50,000 - 61,000; Full time

Job summary

Pinnacle Contracting Services, LLC is hiring a Schedule & Locate Coordinator for its Plumbing Division. This role coordinates warranty scheduling, builder portals, and municipal inspections, ensuring smooth workflow between homeowners, builders, inspectors, and field crews.

The ideal candidate is highly communicative, detail oriented, and adept with technology. 1–3 years in office admin or scheduling, plus proficiency in Microsoft Excel, and the ability to learn proprietary portals and industry

Qualifications

• 1–3 years in office admin, high-volume scheduling, or field dispatching.
• Proficiency in Microsoft Excel and office software; quick to learn proprietary builder portals.

Responsibilities

• Warranty Scheduling & Communications: schedule monthly warranty appointments and manage up to 100 emails daily.
• Builder & Municipal Coordination: monitor builder portals and schedule inspections for timely sign-offs.
• Utility Locating & Field Support: submit, track inspection calls to locate underground utilities.
• Team Cross-Training & Flexibility: participate in cross-training to learn additional duties.
• Administrative & Special Projects: maintain scheduling records and reporting in Excel.

Skills

Scheduling coordination

Customer service

Communication

Microsoft Excel

Process documentation

Tools

Microsoft Excel

Proprietary builder portals

Industry management systems

Job description

• Base Pay $55,000.00 / Year
• Average Bonus $2,000.00
• Employee Type FT Exempt

Description

Pinnacle Contracting Services, LLC is a Construction Services company specializing in Concrete, Masonry, Landscaping, Grading, and Plumbing that was founded in 2011. Pinnacle Contracting Services, LLC. is an employee centric and high growth construction services company in the Residential and Multi-Family Home Construction Market comprising ofGood PeoplewhoGet It Done.The company strives for a family-type team atmosphere both in the workplace and with our customers. Pinnacle seeks passionate people with the ability and desire to work with a trustworthy and progressive company. Pinnacle Contracting Services, LLC continues to be a Great Place to Work certified company. To learn more, visit our website at www.pinnaclenc.com

We are currently hiring a Schedule & Locate Coordinator for our Plumbing Division.

The Scheduling / Location Coordinator plays a central role in maintaining smooth operational workflows between homeowners, builders, municipal inspectors, and field crews. Sitting at the intersection of customer communication and logistics, this position manages high-volume warranty scheduling, tracks builder portal updates, conducts line-location utility calls, and coordinates municipal inspections. The ideal candidate is highly communicative, adept with technology, detail-oriented, and eager to learn cross-functional operational duties to support the team as workload demands shift.

Responsibilities:

• Warranty Scheduling & Communications: Schedule and coordinate monthly warranty appointments directly with homeowners and builders. Serve as the primary point of contact for incoming telephone calls and central email inquiries, efficiently managing and responding to up to 100 emails per day while delivering exceptional customer service.
• Builder & Municipal Coordination: Access and continuously monitor third-party builder portals daily to review schedule updates, work orders, and project statuses. Schedule, track, and follow up on formal municipal inspections to ensure timely job sign-offs and regulatory compliance.
• Utility Locating & Field Support: Submit, track, and manage inspection calls/tickets to identify and locate underground wires and utility lines prior to field work. Work closely with field crews to ensure site readiness and clear scheduling windows.
• Team Cross-Training & Flexibility: Actively participate in cross-training initiatives to learn and absorb additional office and operational duties as workload requires.
• Administrative & Special Projects: Maintain precise scheduling records, tracking logs, and reporting spreadsheets in Microsoft Excel.

Skills and Qualifications:

• Work Experience: 1 to 3 years of hands-on experience in office administration, high-volume scheduling, customer service, or field dispatching. Experience in residential construction, homebuilding, utility locating, trades, or warranty coordination is preferred, but not required.
• Software & Technical Skills: ? Solid working proficiency in Microsoft Excel and standard office applications. ? Strong aptitude for learning specialized software quickly (hands-on training will be provided for proprietary builder portals and industry management systems).
• Core Competencies: High-Volume Multitasking: Proven ability to manage large volumes of scheduling requests and high email traffic (up to 100 emails daily) with high accuracy and responsiveness. Communication: Clear, professional verbal phone etiquette and written email communication for interacting with homeowners, builders, and city inspectors. Adaptability: A proactive, team-oriented mindset with a willingness to cross-train and assist colleagues during busy periods.

Pinnacle is an equal employment opportunity employer and makes all employment decisions without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws.