Scheduling & Location Coordinator

Pinnacle Contracting Services; Kernersville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Plan

Cell phone reimbursement

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid time off

Apparel

Website for Employees

Company Sponsored Events

President's Club

Job summary

Pinnacle Contracting Services, Plumbing Division, seeks a Scheduling & Locate Coordinator to streamline operations between homeowners, builders, inspectors, and field crews. You will handle high-volume warranty scheduling, monitor builder portals, coordinate municipal inspections, and assist with utility locating.

The ideal candidate is communicative, tech-savvy, detail-oriented, and eager to learn cross-functional duties in a fast-paced environment.

Qualifications

• 1–3 years of hands-on experience in office administration, high-volume scheduling, customer service, or field dispatching.
• Experience in residential construction, homebuilding, utility locating, trades, or warranty coordination is preferred but not required.

Responsibilities

• Warranty Scheduling & Communications: Schedule and coordinate monthly warranty appointments with homeowners and builders; manage up to 100 emails daily with strong customer service.
• Builder & Municipal Coordination: Monitor builder portals daily; schedule and track municipal inspections for timely sign-offs and compliance.
• Utility Locating & Field Support: Submit and track inspection calls/tickets to locate underground utility lines; coordinate with field crews.
• Team Cross-Training & Flexibility: Participate in cross-training for additional duties as workload shifts.
• Administrative & Special Projects: Maintain scheduling records and logs in Microsoft Excel.

Skills

High-Volume multitasking

Clear communication

Adaptability

Customer service

Education

No degree required

Tools

Microsoft Excel

Office applications

Job description

Pinnacle Contracting Services, LLC is a Construction Services company specializing in Concrete, Masonry, Landscaping, Grading, and Plumbing that was founded in 2011. Pinnacle Contracting Services, LLC. is an employee centric and high growth construction services company in the Residential and Multi-Family Home Construction Market comprising ofGood PeoplewhoGet It Done.The company strives for a family-type team atmosphere both in the workplace and with our customers. Pinnacle seeks passionate people with the ability and desire to work with a trustworthy and progressive company. Pinnacle Contracting Services, LLC continues to be a Great Place to Work certified company. To learn more, visit our website at www.pinnaclenc.com We are currently hiring a Schedule & Locate Coordinator for our Plumbing Division.

Pinnacle Contracting Services Position Overview:

The Scheduling / Location Coordinator plays a central role in maintaining smooth operational workflows between homeowners, builders, municipal inspectors, and field crews. Sitting at the intersection of customer communication and logistics, this position manages high-volume warranty scheduling, tracks builder portal updates, conducts line-location utility calls, and coordinates municipal inspections. The ideal candidate is highly communicative, adept with technology, detail-oriented, and eager to learn cross-functional operational duties to support the team as workload demands shift.

Responsibilities:

• Warranty Scheduling & Communications: Schedule and coordinate monthly warranty appointments directly with homeowners and builders. Serve as the primary point of contact for incoming telephone calls and central email inquiries, efficiently managing and responding to up to 100 emails per day while delivering exceptional customer service.
• Builder & Municipal Coordination: Access and continuously monitor third-party builder portals daily to review schedule updates, work orders, and project statuses. Schedule, track, and follow up on formal municipal inspections to ensure timely job sign-offs and regulatory compliance.
• Utility Locating & Field Support: Submit, track, and manage inspection calls/tickets to identify and locate underground wires and utility lines prior to field work. Work closely with field crews to ensure site readiness and clear scheduling windows.
• Team Cross-Training & Flexibility: Actively participate in cross-training initiatives to learn and absorb additional office and operational duties as workload requires.
• Administrative & Special Projects: Maintain precise scheduling records, tracking logs, and reporting spreadsheets in Microsoft Excel.

Skills and Qualifications:

Work Experience: 1 to 3 years of hands-on experience in office administration, high-volume scheduling, customer service, or field dispatching. Experience in residential construction, homebuilding, utility locating, trades, or warranty coordination is preferred, but not required.

Software & Technical Skills:

• Solid working proficiency in Microsoft Excel and standard office applications.
• Strong aptitude for learning specialized software quickly (hands-on training will be provided for proprietary builder portals and industry management systems).

Core Competencies:

• High-Volume Multitasking: Proven ability to manage large volumes of scheduling requests and high email traffic (up to 100 emails daily) with high accuracy and responsiveness.
• Communication: Clear, professional verbal phone etiquette and written email communication for interacting with homeowners, builders, and city inspectors.
• Adaptability: A proactive, team-oriented mindset with a willingness to cross-train and assist colleagues during busy periods.

Cultural Index survey link: Pinnacle Contracting Services

Pinnacle Contracting Services Benefits:

• 401(k) Plan
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Apparel
• Website for Employees
• Company Sponsored Events
• President's Club

Pinnacle is an equal employment opportunity employer and makes all employment decisions without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws.