Scheduling & Customer Support Virtual Assistant

Assist World; United States; Remote; USD 40,000 - 60,000; Part time

Benefits offered by this job

Remote work

Birthday bonus

Testimonial bonus

Monthly raffle

No tracker

Job summary

Assist World is seeking an experienced scheduling coordinator to manage instructor scheduling across Florida, optimize routes, and handle real-time decisions. You will interact with parents via calls, SMS, and email, while maintaining a high level of service.

Proficiency with Go High Level (GHL) and strong organizational skills are essential. The role offers a path from part-time to full-time as the franchise grows, with a fully remote setup and US-based workload.

Qualifications

• 3–4+ years experience in admin, scheduling or operations.
• Strong English communication (spoken + written).
• Comfortable handling phone calls with US clients.
• Ability to work fast under pressure in real-time scheduling.
• Tech-savvy with quick learning ability.
• Strong organizational and problem-solving skills.

Responsibilities

• Schedule swim instructors across multiple Florida regions.
• Coordinate routes to minimize travel time between lessons.
• Manage territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.).
• Make quick scheduling decisions in real-time.
• Answer inbound calls and respond to parents via phone, SMS, and email.
• Maintain high-level customer service tone at all times.
• Work within Go High Level (GHL) to manage operations and messaging.

Skills

Admin scheduling experience

Scheduling

English communication

Phone calls (US clients)

Real-time scheduling

Tech-savvy

Organizational skills

Problem-solving

Tools

Go High Level (GHL)

Job description

Overview

Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions.

Key Responsibilities

Scheduling & Coordination (CORE)

• Schedule swim instructors across multiple Florida regions

• Ensure efficient route planning (minimize travel time between lessons)

• Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)

• Make quick scheduling decisions in real-time

Customer Communication

• Answer inbound calls professionally

• Respond to parents via phone, SMS, and email

• Maintain a high-level customer service tone at all times

• Handle follow-ups and inquiries promptly

System & Admin Support

• Work within Go High Level (GHL) for:

• Use internal app to manage operations

• Send messages, flyers, and updates to clients

Requirements (MUST-HAVES)

• 3–4+ years experience in admin, scheduling, or operations

• Strong English communication (spoken + written)

• Comfortable handling phone calls with US clients

• Ability to work fast under pressure (real-time scheduling)

• Highly tech-savvy and quick learner

• Strong organizational + problem-solving skills

Nice-to-Haves

• Familiarity with US geography (especially Florida)

• Experience with Go High Level (GHL)

• Customer service background (bonus if dealing with parents)

• Mature, relatable personality (e.g. can confidently handle “difficult” clients)

Not a Fit If:

• You need constant guidance or training

• You struggle with fast-paced environments

• You have a strong accent that may cause communication friction

• You are junior / entry-level

Growth Opportunity

• High potential to move from Part-Time → Full-Time quickly

• Opportunity to support a growing franchise network

Why Join Assist World?

100% REMOTE

$50 birthdaybonus

$200 testimonialbonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM