Scheduling & Client Services Coordinator (Remote)

neverendingtravels; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

neverendingtravels is seeking a highly organized Scheduling & Client Services Coordinator to support clients through vacation planning and reservation processes in a remote role.

You will coordinate accommodations, transportation, activities, and itineraries, maintain detailed client records, and communicate updates clearly throughout the process. No prior industry experience is required, and structured training helps new teammates learn the systems and processes used in this role.

Qualifications

• Strong written and verbal communication.
• Excellent organization and attention to detail.
• Dependable follow-through and time-management abilities.
• Comfortable working independently in a remote setting.
• Able to learn online systems and digital planning tools.
• Previous customer service, administrative, hospitality, or scheduling experience is helpful but not required.

Responsibilities

• Coordinate client scheduling and vacation planning timelines.
• Assist with accommodations, transportation, activities, and reservation arrangements.
• Maintain detailed client records, confirmations, and itinerary information.
• Research options based on client preferences and planning needs.
• Communicate updates and important information throughout the planning process.
• Follow up on outstanding reservations, documentation, and scheduling details.
• Maintain professional and responsive client communication.

Skills

Communication

Organization

Time management

Remote work

Learning online systems

Customer service

Job description

About the Role

We are seeking a highly organized Scheduling & Client Services Coordinator to support clients throughout the vacation planning and reservation process. This remote position combines scheduling, client communication, administrative organization, and itinerary coordination, making it a strong fit for someone who enjoys keeping multiple details organized while helping others plan memorable experiences.

In this role, you will assist individuals and families with coordinating accommodations, transportation, activities, resort stays, cruises, and other vacation components based on their individual preferences. You will help maintain organized timelines, document reservation information, and ensure important planning details are communicated clearly throughout the process.

A typical day may include reviewing client preferences, researching available options, coordinating reservation details, updating itinerary information, confirming upcoming arrangements, and following up on items that still require attention. Because each client's needs are different, the ability to stay organized while managing several planning timelines is important.

No previous industry experience is required. Structured training is provided to help new team members learn the systems, resources, booking processes, and client service standards used in the role. This opportunity is best suited for someone who is dependable, comfortable learning new technology, and able to work independently in a remote environment.

Responsibilities

• Coordinate client scheduling and vacation planning timelines
• Assist with accommodations, transportation, activities, and reservation arrangements
• Maintain detailed client records, confirmations, and itinerary information
• Research options based on client preferences and planning needs
• Communicate updates and important information throughout the planning process
• Follow up on outstanding reservations, documentation, and scheduling details
• Maintain professional and responsive client communication

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Dependable follow-through and time-management abilities
• Comfortable working independently in a remote setting
• Ability to learn online systems and digital planning tools
• Previous customer service, administrative, hospitality, or scheduling experience is helpful but not required

What We Offer

• Flexible remote scheduling
• Performance-based pay
• Comprehensive training for new team members
• Ongoing mentorship and professional support
• Access to established planning systems and resources
• Opportunities for continued professional growth