Scheduling & Customer Support Associate

aep; Charleston (WV); On-site; USD 26,000 - 32,000; Full time

Job summary

American Electric Power (AEP) is seeking a Work Scheduling Assistant Associate to help assign jobs to line servicer personnel and assist customers in an assigned area. Under supervision, you will develop schedules, handle inquiries, and ensure scheduling policies are followed.

The role requires a high school diploma or GED and at least 9 months of relevant experience. Overtime and occasional travel may be required; standard base pay is listed with a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• 9+ months of post-high school experience using administrative procedures and office equipment.
• Strong organizational, analytical, prioritization, and communication skills.
• Willingness to work overtime and occasional travel.

Responsibilities

• Assign jobs to line servicer personnel using management systems.
• Develop schedules for line servicer and technician appointments.
• Communicate with customers and direct inquiries.
• Support adherence to scheduling policies and procedures.
• Assist with outage management as needed.
• Provide administrative support as needed.

Skills

Organizational skills

Analytical thinking

Prioritization

Customer focus

Teamwork

Verbal and written communication

Overtime availability

Travel flexibility

Education

High school diploma or GED

Job description

American Electric Power (AEP) is seeking a Work Scheduling Assistant Associate to help assign jobs to line servicer personnel and assist customers in an assigned area. Under supervision, you will develop schedules, handle inquiries, and ensure scheduling policies are followed.

The role requires a high school diploma or GED and at least 9 months of relevant experience. Overtime and occasional travel may be required; standard base pay is listed with a comprehensive benefits package.