Work Scheduling Assistant Associate

American Electric Power; Charleston (WV); On-site; USD 25,000 - 33,000; Full time

Job summary

American Electric Power (AEP) is seeking a Work Scheduling Assistant Associate to support the scheduling process for line servicer personnel and to assist customers in an assigned area.

The role involves creating and maintaining schedules, handling customer inquiries, and ensuring adherence to scheduling policies. Overtime and travel may be required as part of duties.

Qualifications

• High school diploma or GED required.
• Minimum nine months of post-high school experience using administrative procedures and office equipment.
• Organizational, analytical, and problem-solving skills are essential.
• Strong verbal and written communication skills.
• Overtime availability and occasional travel may be required.

Responsibilities

• Perform duties in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
• Develop schedules for line servicer and technician appointments.
• Communicate with customers and direct inquiries.
• Support adherence to standard work scheduling policies and procedures.
• Assist with outage management as needed.
• Provide administrative support as needed.

Skills

Organizational skills

Analytical problem solving

Prioritization

Customer focus

Teamwork

Verbal and written communication

Education

High school diploma or GED

Job description

Job Posting End Date

09-15-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

The Work Scheduling Assistant Associate assists in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

Job Description

What You’ll Do:

Essential Job Functions & Tasks

• Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
• Develop schedules for line servicer and technician appointments.
• Communicate with customers and direct inquiries.
• Support adherence to standard work scheduling policies and procedures.
• Assist with outage management as needed.
• Provide administrative support as needed.

What We’re Looking For:

Education

• High school diploma or GED

Work Experience

• At least nine (9) months of post-high school experience utilizing administrative procedures and office equipment.

Other Requirements

• Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.
• Strong verbal and written communication skills
• Must be available for overtime when needed.
• Occasional travel may be required.

What You’ll Get:

• Work Scheduling Assistant Associate - $18.87 - $23.59/hr.

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well‑being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade

SP20-002

Compensation Range

$18.87 - $23.59

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.