Care Access Specialist - UNC Children's Clinic Support Services

UNC Health Care; Chapel Hill (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care in Chapel Hill, NC, seeks a Care Access Specialist to serve as the information center for patients, staff, and physicians. Responsibilities include scheduling outpatient appointments, entering patient data, checking patients in/out, and transferring calls to appropriate personnel in a busy call center and outpatient setting.

The role requires strong customer service with accurate data entry, familiarity with Epic, and the ability to coordinate communication across business units.

Qualifications

• Three (3) years of customer service and/or clerical experience required.
• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Familiarity with Epic or similar patient management systems is a plus.

Responsibilities

• Schedule outpatient appointments and enter patient information.
• Check patients in and out and transfer calls to appropriate personnel.
• Coordinate communication between care teams and departments.
• Handle referrals and appointment reminders as needed.
• Provide excellent customer service in a busy call center/outpatient clinic.
• Assist with general administrative tasks as needed.

Skills

Customer service

Clerical

Communication

Education

High school diploma or GED

Tools

Epic

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Summary

The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians either over the phone or in person. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, check appointments in and out, and transferring calls to appropriate personnel and coordinating communication between business units.

Responsibilities

• 1.Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy call center or outpatient clinic environment Meets call quality, patient registration, and scheduling standards.


• 2.Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Outpatient clinic staff will perform the aforementioned tasks and all pertinent registration, check in/out, scheduling, and patient liability collection workflows as applicable for their location.


• 3.Schedules all patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.


• 4.Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.


• 5.Answers telephones, directs calls, places outbound calls, takes and delivers messages in Epic.


• 6.Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.


• 7.Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.


• 8.Effectively precepts new co-workers as assigned, message and respond to patient messages in the two‑way texting platform, answer clinic and provider in‑basket messages, work clinic cancellation, no show, and recall worklists.


• 12. Other admin work as needed

Other Information

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements:

Professional Experience Requirements:

• Three (3) years of customer service and/or clerical experience required.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Childrens Clinic Support Svcs

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.