Centralized Scheduler, Cardiovascular Outpatient Practice

UNC Health Care; Patton Park (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Pardee UNC Health Care is seeking a Centralized Scheduler to coordinate and schedule clinical visits across a wide range of resources, communicating with patients and clinical staff in a fast-paced environment.

The role inputs orders into the EMR scheduling system, reviews queues, and ensures accurate patient history, demographics, and insurance details are captured. Onsite work with a day schedule.

Qualifications

• Associate's degree or equivalent education/experience.
• Experience and/or education/training in medical terminology.
• Experience performing in a customer service role.

Responsibilities

• Coordinates and schedules clinical visits across a wide range of resources.
• Inputs incoming orders into the EMR scheduling system and reviews work queues.
• Interviews patients to obtain history, demographics, and insurance details for scheduling.
• Schedules patients to appropriate resources per clinical and insurance criteria.
• Communicates with patients and care team to align visits with availability and expectations.
• Reviews upcoming resource scheduling to optimize usage and handle wait-listed orders.

Skills

Customer service

Medical terminology

EMR workflow

Education

Associate's degree or equivalent

Tools

EPIC EMR

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.

Responsibilities

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
• Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
• Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
• Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
• Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.

Other information

Required

• Associate's degree or an equivalent combination of education and experience.
• Experience and/or education/training in medical terminology.
• Experience performing in a customer service role.

Preferred

• Working knowledge of CPT and ICD-9/ICD-10 coding.
• Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
• Experience working in a radiology setting
• Experience scheduling clinical resources such as radiology exams
• Experience or education in medical terminology

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Cardiology Hendersonville

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: JUSTICE MOB

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.