Care Access Specialist

UNC REX Healthcare; Chapel Hill, Northern (NC, KY); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC REX Healthcare in Chapel Hill, NC, is seeking a Care Access Specialist to serve as the information hub for patients, staff, and physicians. The role includes scheduling outpatient appointments, entering patient data, checking in/out, and routing calls to appropriate teams in a hybrid work setting.

You will verify patient information, manage referrals, and coordinate communications across departments. This position requires a High school diploma or GED and at least three years of customer

Qualifications

• Three (3) years of customer service and/or clerical experience required.
• High school diploma or GED required; higher-level degree may satisfy this requirement.

Responsibilities

• Provides friendly, professional service in a busy call center or outpatient clinic.
• Verifies key patient information for safety, charging, coding, and billing accuracy.
• Schedules outpatient appointments and communicates cancellations to providers as needed.
• Manages referrals for multiple clinics and follows referral policies.
• Answers calls, directs messages, and uses Epic for messaging and in-basket tasks.
• Supports coworkers, communicates effectively, and fosters teamwork.
• Participates in QA to reduce errors and improve registration processes.
• Precepts new staff and handles patient messages and recall worklists.

Skills

Customer service

Communication skills

Team player

Telephone etiquette

Education

High school diploma or GED

Tools

Epic

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Care Access Specialist team serves as the
information center and first point of contact for the patient community, staff,
and physicians either over the phone or in person. This role assists in the
patient registration process by scheduling outpatient appointments, entering
patient information, check appointments in and out, and transferring calls to
appropriate personnel and coordinating communication between business units.

Responsibilities:

• 1.Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy call center or outpatient clinic environment Meets call quality, patient registration, and scheduling standards.
• 2.Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Outpatient clinic staff will perform the aforementioned tasks and all pertinent registration, check in/out, scheduling, and patient liability collection workflows as applicable for their location.
• 3.Schedules all patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• 4.Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.
• 5.Answers telephones, directs calls, places outbound calls, takes and delivers messages in Epic.
• 6.Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
• 7.Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
• 8.Effectively precepts new co-workers as assigned, message and respond to patient messages in the two-way texting platform, answer clinic and provider in-basket messages, work clinic cancellation, no show, and recall worklists.
• 12. Other admin work as needed

Other Information

Other information:

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements:

Professional Experience Requirements:

• Three (3) years of customer service and/or clerical experience required.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: Shared Services

Organization Unit: Care Access AC Faculty Physicians

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.